Collections Associate (Tier 1 - PH - Cantonese)

Position : Collections Associate (Tier 1)

Work Hours (Client) : 10am - 6pm PHT

Pay Range : Pay is in USD, amount to be determined (varies based on skill set and experience level)

Location of Search : Philippines

Work Location : Onsite Work (must be willing to relocate if needed)

Must be from The PHILIPPINES

Must be able to speak CANTONESE

We are seeking a motivated and experienced Collections Associate to join our dynamic finance team. The successful candidate will be a key player in managing our accounts receivable portfolio, ensuring the timely collection of outstanding payments while maintaining positive customer relationships. This role requires a deep understanding of the accounts receivable process and a proven track record of success in a collections environment. The ideal candidate is persistent, detail-oriented, and possesses strong communication skills.

Duties and Responsibilities:

• Manage Overdue Accounts: Proactively contact customers with past-due accounts to secure timely payment.
• Define Payment Plans: Work with customers to establish and manage effective payment plans and terms.
• Maintain Accurate Records: Keep detailed and accurate records of all collection activities, customer interactions, and payment commitments.
• Resolve Disputes: Investigate and resolve billing discrepancies and other issues to facilitate payment.
• Collaborate Internally: Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process.
• Reporting: Prepare and submit regular reports on collection activities, account status, and potential risks to management.
• Compliance: Ensure all collection activities adhere to company policies and legal regulations.

Minimum Requirements:

Language requirement: Excellent English Communication Skills

Education: Bachelor's Degree (ideally)

Experience: 0-2+ years of related experience

• Experience: 0-2 years of experience in a collections or accounts receivable role is required.
• AR Knowledge: In-depth understanding of the end-to-end accounts receivable process, from invoicing to cash application.
• Communication: Strong verbal and written communication skills, with the ability to communicate clearly and effectively with both internal and external stakeholders.
• Technical Proficiency: Experience with accounting software (e.g., SAP, Oracle) and proficiency in Microsoft Office
• Attention to Detail: A high degree of accuracy and attention to detail is essential.