Collections Associate (Tier 3 - PH - Cantonese)

Position : Collections Associate (Tier 3)

Work Hours (Client) : 10am - 6pm PHT

Pay Range : Pay is in USD, amount to be determined (varies based on skill set and experience level)

Location of Search : Philippines

Work Location : Onsite Work (must be willing to relocate if needed)

 

Must be from The PHILIPPINES

Must be able to speak CANTONESE

 

We are seeking a Collections Associate Experienced to independently manage a

moderately complex accounts receivable portfolio and serve as a subject matter

expert (SME) for collections processes, tools, and escalation handling. This role

focuses on accelerating cash flow, reducing delinquency, and protecting customer

relationships through advanced analysis, structured root cause identification,

and effective cross-functional collaboration. The ideal candidate can mentor

junior team members, manage escalations, and drive improvements that reduce

rework and prevent dispute-driven payment delays

Duties and Responsibilities:

 

• Team Leadership & Performance Management: Lead a team of cash

application professionals; manage workload distribution, capacity

planning, coaching, and performance feedback.

• Quality Assurance & Controls: Establish and run QA routines (posting

accuracy, documentation quality, approvals, compliance to standard work);

ensure audit readiness and control adherence.

• SLA & KPI Ownership: Own SLAs and KPIs (cash application timeliness,

unapplied cash aging, touchless posting rate where applicable,

accuracy/rework rates); analyze drivers and execute corrective actions.

• Escalation Management: Own complex escalations (high-dollar

misapplications, recurring customer remittance gaps, bank/lockbox

discrepancies, credit balance/root-cause issues) and ensure timely, well-

documented resolution.

• Stakeholder Management & Reporting: Serve as primary operational

contact for Collections, Billing, Disputes, Treasury/Banking partners (as

applicable), and leadership; provide concise performance reporting and

risk visibility.

• Process Improvement & Best Practices: Drive standardization and

improvements (e.g., lockbox rule tuning, remittance capture processes,

workflow automation, reason code governance) to reduce exceptions and

improve throughput.

• Training & Development: Build and maintain onboarding and training

materials; develop team skills in research, customer outreach, and

reconciliation discipline.

• Operational Risk Management: Maintain a risk-and-issue view (system

defects, upstream invoice drivers, master data gaps) and ensure proactive

escalation and remediation

Minimum Requirements:

 

Language requirement: Excellent English Communication Skills

Education: Bachelor's Degree (ideally)

Experience: 4-6 years of related experience 

 

• Experience: 4-6 years in cash application/AR operations or related finance

operations with demonstrated people leadership responsibilities.

• End-to-End Process & Controls Expertise: Advanced understanding of

finance processes, controls, and policies across order-to-cash and cash

posting impacts to AR and close.

• People Leadership: Proven ability to lead, coach, and manage team

performance, including QA, workload balancing, and development

planning.

• Stakeholder Management: Strong ability to handle escalations, influence

cross-functional partners, and report performance and risks to leadership.

• Operational Excellence: Experience managing SLAs, implementing best

practices, and driving measurable process improvements.

• Systems & Analytics: Strong ERP/cash application tooling proficiency;

advanced Excel and operational reporting capability