Content Operations & Community Coordinator|43231181125

Remotemid

OtherCoordinator

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Quick Summary

Key Responsibilities

Research blog topics, competitor content, YouTube videos, and customer questions Identify content opportunities and content gaps Create blog posts, guides, tutorials, educational articles,

Technical Tools

OtherCoordinator

Position:Content Operations & Community Coordinator
Location:Europe, SA, LatAm
Work Schedule: 8a-5p EST
Salary:Market Related

One of the leading education and software companies in the machine embroidery industry. We help embroiderers learn digitizing, improve their skills, and create professional-quality embroidery designs through online education, software, workshops, and community support.

We are looking for a highly organized, proactive, and detail-oriented Content & Community Partnerships Coordinator to help us expand our content, strengthen our customer community, improve our educational resources, and build relationships with creators and partners in the embroidery industry.

This is an execution-focused role. We are looking for someone who enjoys creating, organizing, communicating, and getting things done.

Help Embroidery Legacy maximize the value of every piece of content we create while improving customer engagement, educational resources, and industry visibility.

The ideal candidate will help transform videos, webinars, tutorials, and internal expertise into blogs, help articles, community conversations, and partnership opportunities.

Responsibilities

~2 min read

→Monitor comments across YouTube, Facebook, Instagram, TikTok, and other social platforms
→Respond to customer questions, comments, and discussions in a timely manner
→Ensure community members feel heard, supported, and valued
→Escalate support-related questions to the appropriate internal team members when needed
→Follow up on unanswered questions and conversations
→Maintain a friendly, educational, helpful, and brand-aligned tone across all interactions
→Identify common questions that should be turned into HelpScout articles, FAQs, videos, or educational content

Goal:

No customer should feel ignored when interacting with Embroidery Legacy online.

→Develop recurring community activities and engagement initiatives
→Create a community content and engagement calendar
→Plan and coordinate community events, challenges, and campaigns
→Encourage discussion and participation within our groups and social channels
→Gather customer stories, project showcases, testimonials, and success stories
→Identify and celebrate active community members
→Work with Bethany, John, and the team to increase engagement and participation

Examples of Community Initiatives

→Weekly "Show Us What You're Stitching" posts
→Monthly embroidery challenges
→Design contests and giveaways
→Live Q&A sessions
→Customer spotlight features
→Member project showcases
→Polls and discussion prompts
→Software tip of the week
→Beginner question threads
→Behind-the-scenes content
→Community voting on future projects or tutorials

Goal:

Create a thriving community that encourages participation, builds customer loyalty, and gives members a reason to return regularly rather than simply consuming content passively.

Help turn our expertise and educational content into discoverable resources that help customers learn and succeed.

Responsibilities:

Research blog topics, competitor content, YouTube videos, and customer questions
Identify content opportunities and content gaps
Create blog posts, guides, tutorials, educational articles, and customer success stories
Turn existing videos, webinars, and educational content into written content
Work with AI tools to improve content creation efficiency
Ensure content is clear, accurate, beginner-friendly, and aligned with our brand voice
Collaborate with internal subject matter experts to verify information

Examples:

One YouTube video may become:

Blog post
Tutorial article
Customer resource
FAQ content
HelpScout article

Goal:

Every major content piece should become multiple discoverable assets rather than existing in only one format.

Help organize and expand our educational resources.

Responsibilities:

Create and maintain HelpScout knowledge base articles
Convert tutorials and videos into step-by-step help content
Create onboarding resources and troubleshooting guides
Improve FAQs and customer documentation
Identify knowledge gaps that create support requests
Work with support and product teams to ensure technical accuracy

Goal:

Help customers find answers faster and reduce repetitive support questions. Reduce support burden while improving customer success and onboarding.

Help Embroidery Legacy build one of the most active, supportive, and engaging embroidery communities online.

Help grow awareness of Embroidery Legacy through strategic relationships.

Responsibilities:

Research creators, educators, influencers, bloggers, and potential partners
Identify collaboration opportunities
Coordinate outreach campaigns
Maintain outreach and relationship tracking systems
Follow up professionally with potential partners
Help coordinate reviews, collaborations, guest content, and affiliate opportunities

Goal:

Increase third-party content, reviews, tutorials, and mentions of Embroidery Legacy products and software.

Requirements

~1 min read

Required:

Excellent written English
Strong communication skills
Exceptional organizational skills
Ability to work independently
Strong attention to detail
Comfortable using AI tools such as ChatGPT and Claude
Experience writing content, blogs, articles, or educational materials

Preferred:

Blogging or content marketing experience
Community management experience
SEO knowledge
Knowledge base or documentation experience
Social media experience
Creator outreach or partnership experience
Experience within crafting, embroidery, quilting, software, or education industries