Credit & Collections Specialist - 16745

Role: Credit & Collections Specialist
Priority Location: Latin America (Colombia, Mexico, Chile, Brazil, Argentina) or Philippines; open to strong candidates globally
Working Hours: Full-Time, Monday to Friday, 11 AM – 8 PM ET
Salary Range: $1,200 – $2,300 per month (final offer depends on experience and skills)
Type of contract: Independent Contractor
Type of job: Remote

About the Company:
Our client is a fast-growing, values-driven residential HVAC company focused on delivering peace-of-mind to every customer. With a supportive, family-oriented culture, the company emphasizes professionalism, integrity, and excellence. Remote team members are treated with the same respect and benefits as on-site employees, including paid holidays and performance-based bonuses.

About the Role:
We are seeking a proactive Credit & Collections Specialist to manage accounts receivable, oversee membership billing, and coordinate in-house financing approvals. The ideal candidate thrives in a fast-paced service environment, excels at handling challenging conversations with customers, and has a keen eye for detail. This role offers the opportunity to grow within the finance function and potentially manage a future team while directly impacting cash flow, revenue, and customer satisfaction.

Key Responsibilities:

• Monitor daily accounts receivable and proactively contact past-due customers via phone, email, and written notices.
   
• Maintain accurate billing records and follow-up schedules to ensure timely collections.
   
• Negotiate payment arrangements and document agreements while preserving positive customer relationships.
   
• Oversee monthly service membership billing and promptly resolve failed or declined payments.
   
• Prepare customer estimates, contracts, and financing documents with speed and accuracy.
   
• Report weekly on A/R metrics, trends, risks, and recommendations to leadership.
   
• Support process improvement for A/R and financing workflows to ensure operational efficiency.
   

Qualifications:

Required:

• 2–5+ years of experience in credit, collections, accounts receivable, or financial administration (service industry experience is a plus).
   
• Proven success reducing A/R aging and managing payment plans.
   
• Strong verbal and written English communication skills; comfortable with customer calls.
   
• High attention to detail, organized, and able to work independently with minimal supervision.
   
• Tech-savvy, with the ability to learn CRM tools such as Housecall Pro quickly.
   
• Professional, trustworthy, discreet, and aligned with company values.
   

Preferred:

• Experience preparing contracts, estimates, or managing membership billing.
   
• Comfortable providing feedback and collaborating with leadership to improve processes.
   
• Open to career growth into a senior or managerial finance role.