Admin Coordinator 2 (Customer Support & Operations)- 63501981985

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Role:  Administrative Coordinator 2 (Customer Support & Operations)  63501981985

Priority Location: South Africa (primary) / LatAm

Working Hours: 40 hours per week (Mon - Fri), U.S. Eastern Time (EST)

Salary Range: USD $1,900–$2,500/month (The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)

Type of contract: Independent Contractor 

Type of job: Remote

About the Company:

The company is a group of successful multi-unit franchise owners operating 17 franchise locations across the United States. They are looking to hire their first offshore Administrative Assistant to support two Georgia-based franchises, with the potential to expand similar roles across additional locations as the business grows.

This position will work closely with the local Program Director and become an integral part of the day-to-day operations team.

About the Role:

We're looking for a proactive, customer-focused Administrative Assistant to support the daily operations of two franchise locations. This is a predominantly back-office role (approximately 90%) focused on administration, customer communication, scheduling, and operational support, with occasional inbound and outbound phone responsibilities.

The ideal candidate is highly organized, tech-savvy, and enjoys providing excellent customer service while helping keep operations running smoothly.
 

Key Responsibilities:

• Manage shared inboxes and respond to customer enquiries.
• Answer inbound calls and make occasional outbound calls.
• Build and manage schedules, rosters, and operational calendars.
• Assist with customer communications via phone, email, and text.
• Maintain records and update internal systems.
• Support coach recruitment and perform light outbound outreach.
• Assist with administrative projects and day-to-day operational tasks.

Required Qualification & Skills:

• Previous Administrative Assistant, Customer Support, or Operations experience.
• Excellent written and verbal English communication skills.
• Strong customer service and interpersonal skills.
• Comfortable handling both administrative work and phone-based communication.
• Highly organized with strong attention to detail.
• Able to work independently and adapt in a fast-paced environment.
• Strong computer literacy and confidence learning new software.

Preferred Qualification & Skills:

• Customer service or call handling experience.
• Scheduling, calendar management, or operations support.
• Experience in education, sports, franchise, or service-based businesses is advantageous.