Customer Service & Data Entry - 21539

• Type: Full-time, fully remote
• Reports to: Ownership / Leadership (lean, founder-led team)
• Hours:  8-5 MST  
• Compensation: Competitive monthly compensation

We are a U.S.-based holding company that owns and operates a portfolio of digital and e-commerce businesses. This role supports two of them: a recently acquired e-commerce company that supplies products to Montessori and early-childhood education programs nationwide, and an established internet marketing business.

The company is intentionally small, virtual, and operator-led. Leadership has run remote-first businesses for two decades and values people who are dependable, detail-oriented, and take ownership of their work without heavy supervision.

This role exists to give both businesses a reliable, professional first point of contact — and to keep the operational data behind the newly acquired e-commerce company clean and current.

Phone volume is not high, but every call and email needs to be handled competently: routine questions resolved on the spot, and anything beyond that routed to the right person quickly. Because inbound contacts often carry a buying signal, this person also recognizes when a conversation is a sales opportunity and hands it off cleanly to the sales team rather than letting it drop.

Alongside customer support, this role owns day-to-day data entry — order processing, product and catalog information, and CRM upkeep — where accuracy matters more than speed.

You will be cross-trained to support both businesses, so comfort switching context between two operations is important.

Customer Support (Phone & Email)

• →Serve as the first point of contact for inbound calls and emails across both businesses
• →Answer routine customer questions and resolve simple issues directly
• →Route or escalate anything outside your scope to the correct person, with clear notes
• →Recognize sales and upsell signals in customer conversations and hand them off to the sales team

Data Entry & Records Management

• →Enter and maintain orders, product and catalog data, and customer records
• →Keep the CRM and supporting spreadsheets accurate and up to date
• →Catch and correct data errors; maintain consistency across systems

Cross-Company Coordination

• →Support both the e-commerce and marketing businesses as cross-trained coverage
• →Take clear messages and route them to the correct department
• →Keep leadership informed of recurring customer questions or issues worth attention

• Prior customer service experience handling both phone and email
• Clear, professional, friendly spoken and written English
• Fast, accurate data entry with strong attention to detail
• Comfortable working in spreadsheets and a CRM or similar tools
• Ability to work full U.S. business-hours overlap consistently
• Reliable, self-managing remote worker

• Experience in e-commerce, retail, or order/inventory management
• Experience supporting more than one business or account at once
• Familiarity with helpdesk or CRM platforms
• Awareness of when a customer interaction is a sales opportunity

You are:

• Detail-obsessed — accuracy in data and records is a point of pride
• Warm and composed on the phone — customers feel taken care of, even with a routine question
• Dependable — leadership can trust that calls are answered and records are current without checking
• Proactive enough to flag — you notice opportunities and problems and surface them rather than staying purely reactive
• Adaptable — comfortable being cross-trained and switching between two different businesses
• Suited to a small, owner-led environment — you value ownership over rigid structure