Customer Service & Order Processing Rep (Remote) - 62485436735

Location: Remote (South Africa & LATAM)
Hours: Full-Time (40 hrs/week), overlapping with US business hours
Employment Type: Independent Contractor

A global leader in flooring, textiles, and home décor products, supplying major retailers across North America. We're seeking a detail-oriented Customer Service & Order Processing Representative to support our growing operations.

Provide excellent customer support while managing high-volume order processing. You'll handle customer inquiries, process orders, resolve shipping issues, and maintain accurate data across multiple systems.

• →Handle 30+ inbound customer calls daily
• →Process and track purchase orders
• →Update order information and customer records
• →Resolve shipping, inventory, and order issues
• →Maintain accurate data entry across multiple systems
• →Use Excel to manage reports and inventory data
• →Collaborate with sales, logistics, and supply chain teams

• Excellent spoken and written English
• Experience in customer service, order processing, or administrative support
• Strong Microsoft Excel skills
• High attention to detail and ability to multitask
• Comfortable learning and using multiple software systems
• Reliable internet connection and dedicated home office

• Experience with AS400 or other ERP systems
• Knowledge of EDI or retail supply chain processes