Customer Service Specialist

Remotemid

OtherCustomer Service Specialist

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Quick Summary

Overview

Customer Service Specialist Remote, Full-Time

Key Responsibilities

Respond to customer inquiries through email, chat, and phone in a prompt, professional manner. Guide users through the platform, providing assistance with transactions and listings.

Requirements Summary

2+ years of experience in customer service, preferably in a tech, marketplace, or e-commerce environment. Proficiency in Google Sheets and Salesforce administration; a skills test for both platforms will be part of the hiring process.

Technical Tools

salesforceecommerce

Responsibilities

~1 min read

→Respond to customer inquiries through email, chat, and phone in a prompt, professional manner.
→Guide users through the platform, providing assistance with transactions and listings.
→Collaborate with the brokerage team to ensure seamless service across both technology and personal support.
→Document interactions and feedback to improve service quality and pinpoint opportunities for enhancement.
→Contribute to our support knowledge base and provide feedback for product improvements.
→Work with cross-functional teams to communicate user needs and insights.

Requirements

~1 min read

2+ years of experience in customer service, preferably in a tech, marketplace, or e-commerce environment.
Proficiency in Google Sheets and Salesforce administration; a skills test for both platforms will be part of the hiring process.
Excellent communication skills with a focus on empathy and active listening.
Strong technical skills with the ability to learn new systems quickly.
Previous sales experience or knowledge in sales is preferred but not required, especially in business or real estate marketplaces.
Ability to work independently and manage multiple tasks in a fast-paced environment.