Customer/Technical Support Representative(3) - 18823
Quick Summary
Job Title: Customer/Technical Support Representative Working Hours: Monday to Friday 3:30 PM – 11:00 PM PST; The shift during the training for the first 30 days will be 8:00 AM – 4:30 PM PST Salary Range: $1,500 –$2,500/month (higher end of the budget if technical depth is strong)
About the Role
~1 min read- Handle inbound customer support (email, chat, possibly phone)
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Troubleshoot:
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Bike assembly issues
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E-bike power/connectivity issues
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Mechanical & technical questions
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Read between the lines of customer issues
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Escalate complex cases when needed
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Partner closely with Amanda (CS Manager)
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Customer service experience (technical products preferred)
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Strong troubleshooting / diagnostic thinking
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Ability to explain technical concepts clearly to non-technical users
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Comfortable learning product documentation & SOPs
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Strong written and spoken English
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Critical thinker (non-scripted support)
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Calm under pressure
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Empathetic communicator
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Curious, problem-solver mindset
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Willingness to learn product deeply
Nice to Have
~1 min read-
Cycling / e-bike experience (bonus, not mandatory)
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Technical support (appliances, electronics, hardware, etc.)
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Experience working with US customers
Location & Eligibility
About this job
- Pay per year
- ≈ $18,000–$30,000 a year
- Posted
- 162 days ago
Listing Details
- First seen
- May 6, 2026
- Last seen
- August 17, 2026
Posting Health
- Days active
- 161
- Repost count
- 0
- Trust Level
- 37%
- Scored at
- October 15, 2026
Signal breakdown
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