Dispatch & Customer Service Associate - 20503

Role: Dispatch & Customer Service Associate
Priority Location: South Africa
Working Hours: US Eastern Standard Time
Type of contract: Independent Contractor
Type of job: Remote
Salary range: $1100 to $1600/month

The final offer is at the client’s discretion and will depend on the candidate’s interview result, skills, and experience.

• Receive incoming delivery requests via phone, email, and direct platform entries
• Accurately input orders into the dispatch platform (Courie.ai)
• Assign jobs to available drivers based on roster availability and schedules
• Monitor dispatch confirmations and follow up with drivers when needed
• Call drivers directly if orders remain unconfirmed within required timelines
• Track active deliveries and update statuses in real time

• Answer inbound calls and messages from clients and drivers
• Provide ETA updates, delivery progress, and status confirmations
• Resolve common delivery issues such as failed attempts, pickup delays, address discrepancies, and recipient unavailability
• Follow escalation procedures and routing guidelines for non-standard scenarios
• Maintain professional, solution-oriented communication during urgent situations

• Send follow-up and collection emails for outstanding invoices
• Download operational reports and organize files into designated folders
• Respond to routine client follow-up emails
• Maintain accurate records and ensure documentation is updated daily
• Support the operations team with ad hoc administrative tasks as needed

• 2+ years of experience in dispatching, logistics coordination, customer service, or similar operations support roles
• Strong spoken and written English with confidence speaking to U.S.-based clients and drivers
• Highly organized with strong multitasking ability in fast-moving environments
• Excellent attention to detail — able to manage addresses, schedules, and delivery updates accurately
• Comfortable learning and navigating web-based systems and new software tools
• Calm, resourceful, and proactive when handling urgent issues
• Reliable internet connection and quiet remote work environment
• Available to work during U.S. Eastern Time business hours

• Previous experience in courier, transportation, delivery, or last-mile logistics operations
• Familiarity with dispatch platforms, CRM systems, or routing tools
• Experience handling invoicing, collections, or accounts receivable tasks
• Prior experience supporting U.S.-based customers or operations teams