English & Spanish speaking Executive Virtual Assistant - 62708556945

Role: English & Spanish speaking Executive Virtual Assistant

Priority Location: LATAM

Working Hours: Central time 

Type of contract: Independent Contractor 

Type of job: Remote

Start date: ASAP

About the Company: Custom/luxury jewelry business based in Houston, TX, with a large online presence. 

About the Role: Looking for a full-time remote hire to manage our daily customer messaging and order coordination. The role has growth potential to eventually include client calls and scheduling virtual meetings.

Key Responsibilities:

• Inbox & Lead Management: Monitor and handle first-pass replies for incoming messages across Instagram DMs, TikTok DMs, and Shopify contact form inquiries using provided response templates.
• Inquiry Filtering & Escalation: Identify and directly escalate non-standard inquiries—such as price negotiations, customer complaints, custom design requests, and high-value orders—to the business owners.
• Order Tracking & Updates: Maintain and update our Google Sheets-based order tracker as customer orders progress through each stage.
• Manufacturer Follow-Ups: Proactively communicate with our manufacturing partners to check production statuses and ensure timeline accuracy.

Qualifications:

• Bilingual Proficiency (Non-Negotiable): Fluent in both English and Spanish (written and spoken).
• Communication Skills: Strong written English communication skills with high attention to detail and professional tone.
• Relevant Experience: Prior experience in e-commerce customer service, social media community management, or administrative support.
• Time Zone Alignment: Ability to work during US Central Time (CT) business hours for real-time coverage.
• Platform Familiarity: Comfortable navigating Shopify, Instagram, TikTok, and Google Sheets.
• Reliability: Self-motivated, dependable, and able to work independently in a remote environment.