Fiber Broadband Operations Advisor (Future COO)

We are seeking a highly experienced Fiber Broadband Operations Advisor to support a strategic business initiative involving the potential transition of operational functions from the United States to South Africa for a growing fiber broadband provider serving approximately 50,000 subscribers.

This role will initially serve in an advisory capacity, helping evaluate the feasibility, operational structure, cost models, and implementation strategy for establishing a South Africa-based operations team. If the project proceeds successfully, the advisor may have the opportunity to transition into a leadership role responsible for building and managing the operational team.

The ideal candidate is a current or former COO, CEO, General Manager, or Senior Operations Executive with significant experience in a profitable cable or fiber broadband organization.

• →Assess and evaluate the operational structure of a fiber broadband business.
• →Develop recommendations for transitioning operational functions from the United States to South Africa.
• →Build cost models and staffing plans for offshore operations.
• →Analyze workforce requirements across:
  • →Customer Service
  • →Technical Support
  • →Sales
  • →Marketing
  • →Network Operations
  • →Finance and Accounting
  • →Back Office Administration
• →Conduct operational due diligence and identify risks associated with the transition.
• →Advise executive leadership on organizational design, staffing strategies, and operational best practices.
• →Develop implementation roadmaps and scalability plans.
• →Assist with vendor evaluation and potential outsourcing partnerships where appropriate.
• →Provide strategic recommendations to improve operational efficiency and profitability.
• →Support the client throughout the bidding and due diligence process.
• →Potentially lead the establishment and management of the South African operation if the bid is successful.

• Former or current COO, CEO, President, General Manager, or Senior Operations Executive within the telecommunications industry.
• Direct experience operating a cable broadband or fiber broadband company.
• Experience managing organizations with at least 25,000 subscribers (50,000+ preferred).
• Proven track record of managing profitable broadband operations.
• Deep understanding of:
  • Fiber broadband operations
  • Customer service organizations
  • Network operations
  • Technical support structures
  • Sales and marketing operations
  • Financial and operational planning
• Experience building, scaling, or optimizing operational teams.
• Strong financial modeling and operational analysis skills.
• Ability to advise executive stakeholders and present strategic recommendations.

• Experience establishing offshore or international operational teams.
• Experience outsourcing or transitioning business functions internationally.
• Familiarity with South African labor markets, BPO environments, or telecom operations.
• Previous consulting or advisory experience.

• Initial engagement will be on a consulting/advisory basis.
• Candidates may maintain their current full-time employment while serving in this advisory capacity.
• Expected advisory period: approximately 60–90 days during the bid and due diligence process.
• Opportunity to transition into a long-term executive leadership position if the project proceeds successfully.

This opportunity is best suited for a seasoned broadband executive who has successfully managed the operational and financial performance of a fiber or cable broadband provider and can provide strategic guidance on building a scalable, cost-effective South African operation while maintaining service quality and profitability.