Insurance Assistant - 17883

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Role: Insurance Assistant
Priority Location: LATAM/SA/PH
Working Hours: 8AM - 5PM AEST (Brisbane)
Salary Range: $1000 - $1500 per month
Type of contract: Full-Time 
Type of job: Remote
 

About the Company: 
Our client is an Electrical Brisbane-based electrical services company delivering reliable residential and commercial solutions, including installations, maintenance, air conditioning, and safety systems. The company is known for its high standards of workmanship, strong customer focus, and 24/7 emergency electrical support.

Key Responsibilities:

Scheduling and coordinating jobs for a team of ~20 electricians across residential, commercial, solar, and insurance work.

RESPONSIBILITIES:
- Scheduling reactive, planned, and electrical jobs
- Managing the email queue and customer communications
- Dispatching technicians and monitoring job progress
- Raising jobs, completing work orders, and invoicing
- Maintaining compliance documentation and service reports

REQUIREMENTS:
- Admin/scheduling experience in trades or insurance industry (not general admin)
- Experience coordinating field technicians or tradespeople
- Strong communication skills (phone and email)
- Organised, can work autonomously, handles competing priorities

HIGHLY REGARDED:
- Insurance claim or make-safe/restoration admin background
- Familiarity with job management software (simPRO experience not required)
- Understanding of electrical trade terminology