- Office Admin - Customer Support and Scheduling Specialist (Remote) - 63027949340

Location: Remote (South Africa or the Philippines)
Schedule: Full-Time | US EST/CST Business Hours + Rotating On-Call Coverage

Our client is a well-established senior home care agency dedicated to providing compassionate, high-quality care to older adults. They are looking for an organized and customer-focused Office Admin – Customer Support & Scheduling Specialist to coordinate caregiver schedules, support clients and families, and assist with day-to-day administrative operations.

This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about delivering outstanding customer service.

• →Manage daily client and caregiver schedules using ClearCare (WellSky) or similar software.
• →Match caregivers with clients based on care needs, availability, and preferences.
• →Resolve scheduling conflicts and caregiver call-outs to ensure uninterrupted care.
• →Participate in a rotating on-call schedule for urgent evening and weekend coverage.
• →Answer inbound calls and provide professional, compassionate support to clients and families.
• →Follow up with clients to ensure satisfaction and document all interactions in the CRM.
• →Coordinate client consultations and caregiver introductions.
• →Support general administrative tasks, including document management and reporting.
• →Assist with recruitment administration, onboarding paperwork, and reference checks.
• →Maintain accurate client and employee records.

• 2+ years of experience in scheduling, customer support, office administration, or healthcare coordination.
• Experience in home care, healthcare, or senior services is highly preferred.
• Experience using ClearCare (WellSky) or similar scheduling software.
• Strong Microsoft Office skills, particularly Word, Excel, and Outlook.
• Excellent written and spoken English.
• Strong organizational skills with the ability to manage multiple priorities.
• Calm and professional under pressure, especially when handling last-minute schedule changes.
• Reliable internet connection, computer, and dedicated home office setup.

• Excellent customer service and communication skills.
• Empathetic and patient, especially when working with seniors and their families.
• Highly organized with strong attention to detail.
• Proactive problem solver who takes ownership of their work.
• Able to work independently while collaborating effectively with the team.
• Comfortable working in a fast-paced, remote environment.