Office Receptionist / Patient Coordinator- 21410

Remotemid

Patient CoordinatorHealthcare Non-Clinical

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Quick Summary

Key Responsibilities

Answer inbound calls from prospective and existing patients with warmth, professionalism, and high emotional intelligence. Open Dental Scheduling: Book, confirm,

Requirements Summary

2–3+ years of direct experience working in an administrative, reception, or patient coordination role within a dental practice setting.

Technical Tools

Patient CoordinatorHealthcare Non-Clinical

Remote Dental Receptionist / Patient Coordinator

Responsibilities

~1 min read

PHI Protection: Maintain strict patient confidentiality standards in full compliance with HIPAA regulations across all communications, digital records, and schedule notes.
Database Accuracy: Input and verify patient demographic information, medical histories, and contact records inside Open Dental with high accuracy.

Requirements

~1 min read

Dental Office Administration: 2–3+ years of direct experience working in an administrative, reception, or patient coordination role within a dental practice setting.
Dental Software Mastery: Hands-on experience navigating Open Dental software (or equivalent dental practice management platforms like Dentrix or Eaglesoft).
Communication & Empathy: Outstanding spoken and written English fluency with a warm, reassuring telephone manner capable of de-escalating patient anxiety.
HIPAA Discipline: Thorough knowledge of HIPAA rules and patient health information (PHI) compliance requirements within a remote environment.
Technical Workspace Setup: Dedicated, quiet, and private home office workspace equipped with high-speed internet, a noise-canceling USB headset, and HIPAA-secure hardware.

Bilingual Capability: Conversational or fluent Spanish language skills (strongly preferred to support the local Texas patient demographic).
Insurance & Billing Knowledge: Prior experience with dental insurance verification, pre-authorizations, and claims filing (offering a path to expand responsibility into insurance billing over time).

Schedule Fill & Retention: Maximizing provider calendar utilization and maintaining high patient show-up rates.
Call Quality & Satisfaction: Delivering warm, empathetic call experiences that convert new patient inquiries into scheduled consultations.
Schedule Accuracy: Maintaining 100% data entry precision in Open Dental without double-booking or scheduling errors.