Operations/E-Commerce and Admin Coordinator (E-Commerce) - 63436693134

Role: Operations/E-Commerce and Admin Coordinator (E-Commerce)

Priority Location: Philippines 

Working Hours: 8 am - 5 pm EST

Type of contract: Independent Contractor 

Type of job: Remote

Start date: ASAP

About the Company: E-commerce. 

About the Role: Seeking a highly organized, resourceful individual to serve as the founder's operational right hand. This is a critical full-time role responsible for managing administration, e-commerce orders, international supplier relations, marketing support, and the internal systems required to scale the company. The ideal candidate is someone who enjoys turning "operational chaos" into "organized progress."

Key Responsibilities:

• Founder Support: Manage priorities, schedules, tasks, reminders, meetings, and follow-ups.
• Systematization: Build practical systems, templates, trackers, checklists, dashboards, and standard operating procedures (SOPs).
• Supply Chain: Communicate with suppliers (specifically China and global) regarding quotations, samples, production, packaging, quality, shipping, and delivery.
• E-commerce Management: Process and track orders, payments, inventory, fulfillment, returns, refunds, and customer updates.
• Logistics: Coordinate with warehouses, freight forwarders, couriers, and logistics partners.
• Marketing & Admin: Assist with product listings, website updates, social media, newsletters, and research.
• AI Integration: Use AI tools to draft content, create/edit images, and conduct research (must verify all AI output for accuracy).

Qualifications:

• Experience: Strong background in administration, operations, coordination, e-commerce, or executive support.
• Proficiency in Shopify.
• Skills:
  • Highly organized, accurate, and reliable.
  • Strong communication and follow-up skills (proactive).
  • Proficient with spreadsheets, online documents, calendars, task-management systems, and AI tools.
  • Ability to learn new software quickly and solve problems independently.
  • Comfortable working with international suppliers and across time zones.
• Bonus Skills: Experience with Chinese suppliers, international shipping, Mandarin language skills, or design/marketing/CRM tools.

Success Metrics

• Consistent maintenance of orders, suppliers, and projects.
• Information is easily accessible; deadlines are visible; customers receive timely support.
• The founder gains increased focus on growth; the candidate establishes better ways of working rather than just completing tasks.