Sales & Retention Specialist - 21018

• Consult with prospective customers to understand their needs and recommend the right pest control solution.
• Close new sales by building value and confidently addressing concerns and objections.
• Schedule initial services for new customers and set clear expectations from the first call.

• Engage customers requesting cancellation and uncover the true reason behind the decision.
• Use consultative questioning and problem-solving to resolve concerns and retain the relationship.
• Surface solutions and options the customer may not have considered.

• Reactivate customers currently on hold.
• Recommend additional services when they genuinely fit the customer's situation.

• Follow up with customers consistently across phone, text, and email.
• Maintain accurate lead and account tracking in the CRM.
• Share patterns and insights from your conversations that help the business improve retention and sales.
• Continuously deepen your knowledge of pests, rodents, and our service offerings.

• 2+ years in phone-based sales, retention, customer success, or a comparable high-conversation role.
• Demonstrated comfort with high-volume calls, objection handling, and rejection.
• Fluent, clear spoken and written English; confident communicating with U.S. customers.
• Experience working in a CRM and managing a follow-up pipeline.
• Reliable availability during U.S. business hours, including a rotating Saturday.

• Experience in pest control, home services, or another recurring/subscription-based service.
• Prior work in a dedicated retention or "save" function.
• Track record of hitting or exceeding sales or retention targets tied to incentive pay.

You are:

• Resilient — you recover quickly and bring steady energy to every call, even after a string of no's.
• Competitive — you are motivated by goals and take satisfaction in measurable results.
• Persuasive — you build trust and create value without pressure.
• Adaptable — you can move from a cancellation save to a new sales conversation without losing your footing.
• Self-motivated — you own your numbers and look for ways to get better.
• Emotionally intelligent — you read people well and adjust your approach to the person in front of you.
• A genuine problem solver — you dig past the first answer to find the real issue and the real opportunity.