Administrative Technician

Under limited supervision, after meeting the training criteria, this position will function as a customer service representative, signing into a phone system and managing a large number of inbound and outbound calls on a daily basis. You will be a technical expert for all areas under the jurisdiction of the Driver and Vehicle Records Division. You will provide business and technical support to county offices, the public, other in-state and out-of-state government agencies, law enforcement, and insurance companies to resolve issues and provide guidance. This position will assist with processing disabled parking permits, specialty license plate applications, bonded titles, and various other job duties. You will also have an opportunity to assist customers in person, rotating to our front counter.

Customer and technical support; Disabled permits, specialty plates, bonded titles, and related processing; Front-counter customer service; Research, training, documentation, and other duties as assigned and within the scope of the classification.

Knowledge of: Departmental software programs/systems, technical processes and procedures, business processes, policies and procedures, agency rules and regulations, and state statutes is helpful but not necessary.

Skills in: active listening; asking questions; communicating information/instructions, both orally and in writing, to be easily understood by others; prioritizing and organizing work; problem identification and resolution.

Ability to: communicate and exchange information with others; interpret and apply policies, procedures, and regulations; retrieve information from a variety of sources; advise and interpret how to apply policies, procedures, and standards to specific situations; use functional reasoning and apply rational judgment in performing diversified work activities; work in a team environment with a cheerful, positive attitude; stay focused on daily work in a busy environment.