Bookstore Associate

The purpose of this position is to provide exceptional customer service, to sell products and answer questions regarding inventory, and to neatly display and accurately stock inventory.

The employee in this position will have the following essential job functions:

• Greet customers with a smile, answer questions, and assist with the purchase of merchandise or services and have knowledge of products and inventory
• Shelve, arrange, clean, and organize product or space within the store to maintain an appealing sales floor
• Assist with processing sales transactions involving cash, credit, or financial aid payments; including balancing cash drawers
• Work with constituents of the Seminary including faculty, staff, students, alumni and guests on a daily basis. Must be professional and accommodating within the established guidelines. This will require self-confidence, respect and knowledge while working with customers on the telephone and in person
• Exemplary customer service is imperative. Must be intuitive to anticipate the needs of guests, possess a desire for continued growth in the area, and maintain an attitude of service
• Must be able to work as a team within the office and throughout Hospitality Services for the common goal of developing and nurturing a culture of excellence in service

Performs other duties as may be assigned by supervisor.

The person in this position should have a high school diploma.

The person in this position should have retail experience.

The person in this position will supervise no one.

The person in this position will report to the Director of Retail.

The person in this position will work in a fast-paced store setting, intermittently sitting, standing or stooping. Typically standing or walking.

The person in this position will use the following equipment: register, label maker, and receiving computer.