VP Professional Services

Spacewell has grown into a multi-product SaaS company with four product lines (Maintenance, Asset, Workplace and Energy), serving customers across our North, South and DACH regions. Our products originate from different countries, each bringing deep domain and implementation expertise. The next step is to bring this expertise together in one scalable, cross-product Professional Services organisation aligned with our regional go-to-market structure.

We are looking for a leader who, together with the existing team and colleagues across Spacewell, takes the Professional Services organisation to the next level of maturity through delivery discipline, strong collaboration across the customer lifecycle and a certified partner ecosystem that enables us to scale efficiently. Our ambition is to grow customer impact and revenue faster than internal headcount, combining a focused, highly skilled and predictable internal team with a strong partner implementation network.

You will not start from scratch. Spacewell has an established Professional Services organisation with experienced Team Leads, Project Managers and (Senior) Business Consultants per product line, who deliver implementations for customers across Europe every day. They bring deep product and domain knowledge and strong customer relationships.

You are also part of a wider leadership network: the Regional VPs Sales, the Alliances & Partner Recruitment Director, Sales Enablement, Product Management, Customer Success and Customer Support are all committed to the same goal. Your role is to work across this network to align priorities and connect sales, product and delivery, while setting direction for PS and empowering your teams and managers to take ownership of execution.

Reporting to the COO, you’ll shape the future of Professional Services at Spacewell across implementation, expansions and post-go-live services for Maintenance, Asset, Workplace and Energy. You’ll lead through your Team Leads and take ownership of delivery quality, customer outcomes and financial performance.

• Evolve our organisation: Build a multi-product, multi-region delivery model that combines local presence and language capabilities with shared product expertise.
• Build and share expertise: Partner with Sales and Sales Enablement to strengthen knowledge sharing and cross-training, enabling teams across countries to deliver all products.
• Align sales and delivery: Work with the Regional VPs Sales on pipeline, staffing capacity planning and delivery capability by region and product, and review project scope and Statements of Work before contract signature.
• Develop partner-led delivery: Own partner enablement, certification and delivery quality in collaboration with the Alliances & Partner Recruitment Director. Focus internal PS teams on architecture, complex and strategic accounts, governance and quality assurance.
• Drive delivery excellence: Establish a consistent implementation methodology with standardised Statements of Work Breakdown Structures for each product and tier, clear change-request processes and mandatory quality gates. Oversee project performance and escalations and engage directly with customers on strategic or escalated projects.
• Create scalable services: Partner with Product Management to develop fixed-scope offerings that reduce bespoke work and accelerate customer time-to-value.
• Connect Product and the customer lifecycle: Establish clear governance for customer-specific requirements, feed implementation insights into product development, and define handovers across Sales, PS, Customer Success, Customer Support and partners.
• Develop people and leadership: Coach Team Leads, build career paths, define competency and skills profiles, including soft skills, for project managers, consultants and solution architects, and create continuous learning opportunities. Strengthen project-management capabilities across the organisation.
• Enable productivity through technology: Lead the adoption of Professional Services Automation (PSA) tooling and AI to improve planning, productivity and reporting.

• At least 10 years of experience in Professional Services within B2B enterprise SaaS, including at least 5 years leading a multi-team PS organisation.
• A proven track record of building or transforming a PS organisation across multiple products and/or countries.
• Demonstrable experience launching and scaling a partner/SI delivery ecosystem, including training and certification.
• Strong command of PS economics, including utilisation, margin, revenue recognition, fixed-price versus time-and-materials (T&M) delivery, and the services-to-subscription revenue ratio.
• Experience with structured delivery methodologies (SoW, WBS, stage gates and PMO), preferably supported by PMP, PRINCE2, IPMA or a comparable certification.
• Experience in IWMS, CAFM/CMMS, EAM, workplace or energy management software is a strong plus.
• Experience growing delivery capacity in new countries/regions step by step, balancing local presence with central expertise.
• International leadership experience across Benelux, DACH and/or other European markets; fluency in English is required, and fluency in Dutch and/or German is a strong plus.
• A master’s degree in business, engineering or IT, or equivalent experience.

• Competitive salary matched to your experience
• Performance bonus – your impact, rewarded
• Company lease car
• 28 days of annual leave
• Hybrid working: 50% in the office and 50% from home
• A modern, inspiring office in Arnhem, the Netherlands, showcasing our products and offering an inspiring environment to connect and collaborate with colleagues.
• 60% employer pension contribution
• Homeworking allowance
• Access to a bike-leasing scheme
• Discounts through Benefits to Work
• Thursday drinks
• Summer events & Christmas parties