Accountant, AI Operations

Play a key role in standing up and running SpaceX’s commercial infrastructure by owning order-to-cash collections across Grok API usage, subscriptions, and enterprise agreements. You will run the live receivables book, build scalable playbooks and workflows, partner cross-functionally to collect what is owed while preserving customer relationships, and help construct the systems the next generation of products will run on. The ideal candidate treats every interaction as a customer service moment, follows (and improves) established processes, flags issues early, and takes initiative to automate, coach, and drive results.

• →Build and maintain the playbook for outreach, disputes, dunning, service restrictions, and escalations; know when a case requires an exception
• →Review high-risk work (disputes, short payments, write-offs, account status changes, customer commitments) before it reaches a customer or affects the close
• →Own accounts through outreach, dispute resolution, payment application, and reconciliation when required
• →Protect the customer relationship while resolving the balance
• →Own DSO, aging, and collection performance; be accountable for improving those results
• →Keep the receivables ledger clean with cash applied, disputes documented, and every balance explainable
• →Partner with the billing and revenue accounting to fix root-cause issues, credits, adjustments, and uncollected balances
• →Deliver complete and accurate collections data on time for monthly and quarterly close
• →Work across Campfire, Salesforce, NetSuite, Stripe, Databricks, D365, and support queues
• →Use AI for repetitive work; review output before it reaches a customer or the books and incorporate what works into team operations

• Bachelor’s degree
• 1.5+ years of experience in collections, billing, accounts receivable, or order-to-cash 

• Bachelor’s degree in accounting, finance, business, or other business discipline
• Experience owning a receivables portfolio and its results (cash collected, aging, customer conversations)
• Bachelor’s degree in accounting, finance, business, or related field
• Experience owning a receivables portfolio and its results (cash collected, aging, customer conversations)
• Comfort working across systems such as Salesforce, NetSuite, and billing platforms
• Strong Excel or Google Sheets skills
• Experience using AI for repetitive work
• Excellent written, verbal, and interpersonal communication skills
• Multi-entity or multi-currency receivables experience
• SOX, audit support, credit review, or credit-risk experience
• SQL, Databricks, D365, or other self-service data skills

• Must be willing to work long hours or weekends when needed to meet critical deadlines, such as month-end and quarter-end close
• This position is based in Palo Alto, CA, and requires being onsite full-time — hybrid and remote work will not be considered

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.