Accountant, AI Operations

Play a key role in the finance organization by providing transactional and operational support to the accounts receivable and collections function. You will partner cross-functionally to help collect what is owed and preserve customer relationships. The ideal candidate treats every interaction as a customer service moment, follows established processes, flags issues, and takes initiative to learn and improve.

• →Support the full AR/collections lifecycle: aging management, outreach, follow-up, dispute resolution, payment application coordination, and account reconciliation
• →Execute collections activities in adherence to established SOPs for collecting, suspending services, and escalations
• →Assist with dunning workflows and customer engagement on past-due balances
• →Help monitor DSO, aged balances, and maintain a clean AR ledger
• →Serve as a first line of response for AR/collections inquiries across email and ticketing platforms, treating every interaction with professionalism and urgency
• →Investigate and resolve inquiries independently when possible; escalate when required
• →Support de-escalation of billing disputes and payment issues with a solutions-oriented, empathetic approach
• →Maintain thorough documentation of customer interactions, disputes, and resolutions
• →Partner with Billing, Deal Desk, Revenue Accounting, Sales, Customer Success, and Legal to help resolve account issues
• →Provide AR/collections data and support for monthly and quarterly close
• →Communicate on accounts approaching escalation or suspension thresholds
• →Surface patterns and issues to leadership

• Bachelor’s degree
• 1+ years of experience in accounting (internship experience qualifies)

• Bachelor’s degree in accounting, finance, business, or other business discipline
• 1+ years of experience in Accounts Receivable, Collections, accounting, or finance (internship experience qualifies)
• CPA license or equivalent
• Hands-on experience or familiarity with AR/ERP platforms (NetSuite, Salesforce, or similar)
• Ability to follow established SOPs while exercising sound judgment
• Familiarity with ticketing/support platforms
• Excellent written, verbal, and interpersonal communication skills
• Experience in a high-volume or fast-paced environment
• Strong customer service orientation

• Must be willing to work long hours or weekends as needed
• This position is based in Palo Alto, CA, and requires being onsite full-time — hybrid and remote work will not be considered

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.