Sr. Accountant, AI Operations

Play a key role in standing up SpaceX’s commercial infrastructure by owning how an open invoice becomes cash across Grok API usage, subscriptions, and enterprise agreements. You will set priorities and playbooks for the collections and billing team, review high-risk work, and help build the systems and workflows the next generation of products will run on. This is a high-visibility cross-functional role across the deal desk, revenue accounting, FP&A, sales, customer success, and legal.

• →Build and maintain the playbook for outreach, disputes, dunning, service restrictions, and escalations; know when a case requires an exception
• →Own DSO, aging, and collection performance as well as accounts through outreach, dispute resolution, payment application, and reconciliation
• →Deliver complete and accurate collections data on time for monthly and quarterly close
• →Review high-risk work (disputes, short payments, write-offs, account status changes, commitments the company may not be able to honor) before it reaches a customer or affects the close
• →Take on the harder accounts including aged balances, complex disputes, and customers who need direct involvement
• →Keep the receivables ledger clean with cash applied, disputes documented, and every balance explainable
• →Use AI for repetitive work; review output before it reaches a customer or the books and incorporate what works into team operations
• →Decide what should stay manual vs. automated and hold the team to that standard
• →Work across Campfire, Salesforce, NetSuite, Stripe, Databricks, and D365
• →Partner with billing a revenue accounting to fix root-cause issues, ensure credits, adjustments, and uncollected balances stand up to audit

• Bachelor’s degree
• 4+ years of experience in collections, billing, accounts receivable, or order-to-cash

• Bachelor’s degree in accounting, finance, business, or related field
• Hands-on experience owning a receivables portfolio and its results
• Ability to read an aging report, reconcile an account, and explain to revenue accounting how a dispute or credit affects the books
• Systems experience across Salesforce, NetSuite, SQL, Databricks, D365
• Track record of improving a collections process and getting others to adopt the new approach
• Experience using AI for repetitive work, validating output, and incorporating what works into the team’s workflow
• Excellent written, verbal, and interpersonal communication skills
• Comfortable using support platforms such as Plain or Zendesk
• SOX, audit support, credit review, or credit-risk experience
• Multi-entity or multi-currency receivables experience

• Must be willing to work long hours or weekends when needed to meet critical deadlines, such as month-end and quarter-end close
• This position is based in Palo Alto, CA, and requires being onsite full-time — hybrid and remote work will not be considered

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.