Customer Service Specialist - WFH - No Experience

For many years, our focus has been on helping working families access valuable benefit programs and understand the protection available to them. We work with unions and associations throughout North America, providing members and their families with personalized support and guidance.

Our approach is centered around building lasting relationships, providing dependable service, and making the benefits process as straightforward as possible.

We’re looking for motivated, people-oriented individuals interested in developing a long-term career in a fully remote environment.

In this role, you’ll connect with union members who have expressed interest in learning more about their available benefits. You’ll meet with members virtually, explain their options, answer questions, and help them navigate the enrollment process.

Your responsibilities will include conducting phone and video appointments, presenting benefit information clearly, completing applications and documentation, maintaining accurate records, and following up with members when needed.