Customer Service Trainee - Great Benefits

Supporting working families has been central to our organization for generations. Through established relationships with thousands of unions and membership groups across North America, we help families understand the benefits available to protect their financial future.

As the only benefits provider operating under a fully unionized label, we place service, integrity, and trust at the center of our work. We’re committed to providing clear information and dependable support throughout each client’s experience.

In this remote role, you’ll connect with union members who have requested information about their benefits. You’ll learn about their needs, explain available programs, and guide them through the next steps with professionalism and care.

Your day-to-day responsibilities will include:

• Connecting with members by phone and through virtual appointments

• Scheduling and leading benefit consultations

• Explaining program features and coverage options in clear, accessible language

• Completing online forms and maintaining accurate client information

• Following up to answer questions and build lasting relationships

Your work will help families make informed decisions about their coverage and financial protection.

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  Clear communication and attentive listening skills

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  Strong organization and consistent follow-through

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  An interest in helping others understand their options

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  A high school diploma or equivalent

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  Customer service, retail, or sales experience is welcome, but not required