Customer Service Trainee - Remote - No Experience Required

For decades, our organization has worked alongside thousands of unions, associations, and member-based organizations throughout North America, helping working families understand and access supplemental benefit programs available to them.

Our approach is centered on providing clear information, dependable service, and continued support. We believe members should feel comfortable asking questions and confident that they understand their options before making important decisions for themselves and their families.

As our organization continues to grow, we’re looking for motivated individuals who share that commitment to service and want the opportunity to develop a meaningful, long-term career.

As a Benefits Representative, you’ll connect with union members who have requested information about available benefit programs. Your responsibility is to make the process straightforward, informative, and professional from the first conversation through enrollment and follow-up.

Your day-to-day responsibilities may include:

• Connecting with members through scheduled phone and virtual appointments
• Conducting structured benefit consultations
• Learning about each member’s individual needs and priorities
• Explaining available programs and coverage options in clear, everyday language
• Answering questions and providing professional guidance
• Assisting with online applications and digital documentation
• Maintaining accurate and organized client records
• Completing follow-ups and providing continued member support
• Building professional relationships with the families you assist
• Participating in ongoing training and professional development

Previous industry experience isn’t necessary. We place greater emphasis on your ability to communicate, stay organized, learn new skills, and provide a positive experience for the people you work with.

You may be a strong fit if you:

• Communicate confidently and professionally
• Enjoy working directly with people
• Have strong listening and interpersonal skills
• Are organized, dependable, and consistent
• Can manage your responsibilities independently
• Are comfortable working with computers and virtual meeting platforms
• Take feedback well and are willing to learn
• Have a genuine interest in helping families understand their options
• Hold a high school diploma or equivalent

Previous experience in customer service, retail, hospitality, administration, or sales can be helpful, but it is not required.

This role can be the starting point for a longer-term career. As you develop your skills and demonstrate consistent performance, opportunities may become available to mentor others, take on additional responsibilities, and pursue leadership or management positions.