Entry Level Customer Service | No Experience Required

We are the world's only supplemental benefits company operating under a fully unionized model. For more than 60 years, we have partnered with over 40,000 unions and associations across North America, providing trusted supplemental and permanent benefit programs to the hardworking families who strengthen our communities.

Our mission is simple: to protect, educate, and support members with dependable benefits designed to serve them throughout their lives. Every program we offer is focused on helping working families build lasting financial security and greater peace of mind.

In this role, you will support union members who have requested information about their benefits. You will explain their coverage, guide them through available options, and provide clear, reliable assistance throughout the process.

Your responsibilities will include:

• →Communicating with union members through inbound and outbound calls
• →Scheduling and conducting virtual or phone appointments
• →Explaining benefit programs clearly and professionally
• →Completing digital applications accurately and efficiently
• →Following established compliance and quality standards
• →Participating in ongoing training, mentorship, and leadership development

• Strong communication and interpersonal skills
• A positive, professional, and service-oriented approach
• Excellent customer service and relationship-building abilities
• Strong organizational skills and self-motivation
• The ability to work independently and collaboratively
• Confidence using computers, video-conferencing platforms, and other digital tools
• Previous customer service or sales experience is an asset but not required
• Legal eligibility to work in the United States or Canada