Retail Manager

• Rostering and general management of employees to ensure adequate cover within budgetary provisions.

• Plan, organise and set goals for the store to ensure consistent customer service and competitiveness.

• Manage the performance of the team utilising effective performance management techniques in line with legislation.

• Continually communicate with Retail Sales Team on objectives and store performance.

• Setting goals for the store to ensure effective customer service and competitiveness.

• Setting budgets for the stores

• Ensure overheads are controlled and minimised where appropriate

• Ensure store sales are maximised

• Ensure store margins are managed appropriately and profitability of store is maximised

• Ensure operation runs efficiently and smoothly

• Ensure store standards are consistently improved in terms of housekeeping, merchandising, presentation and service

• Plan for market changes and demands as they arise

• Ensure in-store promotions are managed appropriately

• Ensure policies and procedures are implemented and managed within the store

• Manage cash handling in line with company cash handling procedures and take action on any discrepancies that arise

• Manage store merchandising ensuring appropriate “value” image is portrayed in line with company procedures

• Accountable for ensuring consistently high levels of customer service

• To ensure all customer complaints are dealt as appropriate manner and to take necessary action in implementing store improvements following customer complaints

• Ensure effective stock control procedures and systems are in place to minimise stock loss

• Preparation for and management of stock take

• Ensure effective food management and waste systems are implemented, managed and updated appropriately

• Identify areas of stock leakage and ensure effective systems are in place to minimise stock loss (e.g. through pilferage, wastage, damages)

• Ensure effective stock rotation and stock monitoring systems are in place and adhered to

• Meet targets as agreed

• To undertake other additional duties as may be assigned by the Store Owner

Successful candidate will have prior retail management experience.