Solar Service Manager

At SpartanX, our approach is straightforward: we pair top-of-the-line solar technology with unmatched value. We deliver reliable solutions for homeowners while empowering our teams to grow, lead, and make a lasting impact. To be a Spartan means to lead with purpose, embrace challenges, and create meaningful change. Our mission is driven by innovation, integrity, and a commitment to excellence in solar energy. Join our community of professionals shaping the future of clean energy, where every project reflects our promise of Solar Done Right.

SpartanX is seeking an experienced, results-driven Solar Service Manager to lead residential solar service operations across multiple markets.

This position is responsible for driving technician performance, improving service efficiency, resolving complex operational challenges, and ensuring homeowners receive timely, professional service.

We're looking for a hands-on leader who understands residential solar systems, knows how to manage field service teams, and can turn service challenges into measurable improvements.

Success in this role means fewer repeat visits, faster resolutions, stronger technician accountability, and a consistently positive homeowner experience.

• Lead daily residential solar service operations across assigned markets.
• Oversee service queues, technician assignments, escalations, and outstanding work orders.
• Partner with scheduling teams to prioritize service appointments based on urgency, technician capabilities, and geographic efficiency.
• Monitor key performance indicators, including first-visit resolution, service completion times, technician productivity, and repeat visits.
• Identify operational bottlenecks and implement improvements to service workflows.
• Collaborate with Installation, Permitting, Inspections, and other operational departments to resolve service-related issues.

• Review service requests, monitoring data, diagnostic information, photos, and technician notes to determine appropriate next steps.
• Provide technical guidance and troubleshooting support for residential solar PV systems.
• Help technicians identify root causes and avoid unnecessary return visits.
• Ensure technicians arrive prepared with the appropriate tools, materials, and replacement equipment.
• Review completed service documentation to verify repair quality, accuracy, and proper ticket closure.
• Identify recurring equipment failures, installation deficiencies, and service trends requiring corrective action.
• Support complex escalations and coordinate timely resolutions.

• Lead, coach, and hold field service technicians accountable for performance, safety, and workmanship.
• Establish clear expectations for productivity, documentation, communication, and service quality.
• Identify training needs and coordinate technical development opportunities.
• Conduct service quality reviews, performance evaluations, and operational audits.
• Promote a culture of ownership, problem-solving, and continuous improvement.

• Support resolution of escalated homeowner service concerns.
• Ensure service updates are communicated accurately and professionally.
• Work with internal teams to minimize delays and improve the homeowner experience.
• Drive consistent service standards across assigned territories.

• Residential solar service experience with demonstrated operational leadership.
• Experience managing field service technicians or multi-market service operations.
• Strong technical understanding of residential solar PV systems, diagnostics, and troubleshooting.
• Ability to interpret monitoring data, identify service issues, and guide appropriate corrective action.
• Proven ability to improve technician productivity, service efficiency, and first-visit resolution.
• Strong organizational, analytical, and problem-solving skills.
• Experience using CRM systems, field service scheduling platforms, and operational reporting tools.
• Excellent communication, coaching, and leadership skills.
• Ability to manage competing priorities in a fast-paced environment.
• Valid driver's license with an acceptable driving record.

• Previous experience as a Solar Service Manager, Field Service Manager, or Solar Operations Manager.
• Electrical license or substantial hands-on solar electrical experience.
• NABCEP certification.
• OSHA 10 or OSHA 30 certification.
• Experience troubleshooting residential battery storage systems.
• Experience developing service procedures, performance metrics, and technician accountability programs.
• Experience overseeing service operations across multiple geographic markets.

At SpartanX, our commitment to homeowners doesn't end when their solar system is installed.

Our Service team plays a critical role in protecting system performance, maintaining homeowner confidence, and delivering the quality our customers expect.

We believe strong leaders build strong teams. We're looking for someone who takes ownership, develops people, solves problems, and understands that every service visit is an opportunity to get it right the first time.

If you're ready to lead a service organization where your experience, accountability, and results make a measurable difference, we want to hear from you.

SpartanX is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please visit www.eeoc.gov.