Spanish Customer Support Agent

GreeceRemoteFull-timemid

Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

Responding to Spanish-speaking customers via phone, email, and live chat. Guiding customers with questions about products, orders, shipping, and returns.

Technical Tools

Customer SupportCustomer Service Representative

On behalf of our client, we are looking for a Spanish Customer Support Agent to join an exciting e-commerce project, providing excellent customer service to Spanish-speaking customers.

Responsibilities

~1 min read

As a Spanish Customer Support Agent, you will have the opportunity to interact with Spanish-speaking customers, assist them with their everyday inquiries, and contribute to a positive and enjoyable customer experience.

Your daily responsibilities will include:

→Responding to Spanish-speaking customers via phone, email, and live chat.
→Guiding customers with questions about products, orders, shipping, and returns.
→Addressing customer concerns and providing helpful solutions.
→Handling customer requests while ensuring a smooth support experience.
→Maintaining accurate records of customer interactions.
→Coordinating with relevant teams to address customer needs effectively.
→Ensuring a friendly, professional, and customer-focused approach in every interaction.

Requirements

~1 min read

Native or fluent Spanish (C1/C2).
Good level of English (B2 or higher).
Strong communication and problem-solving skills.
Customer-oriented mindset with empathy and professionalism.
Good computer skills and ability to multitask.
Previous customer service experience is not required, but it will be considered an advantage.