German Community Specialist in Beauty Industry - Porto

Are you passionate about social media and the beauty industry? Our client in Porto is looking for a German-speaking Community Specialist to join the team of one of their top international beauty brands.

In this role, you’ll be responsible for a very well-known and reputable brand within the beauty industry. If you love the Digital and Social Media industry, having experience interacting with consumers and managing followers, this is a great opportunity for you!

• Act as brand ambassador, answer to social media conversations (owned, earned) on care and non-care related topics, on all social media platforms, on 1:1 or 1:many.
• Engage with consumers to offer meaningful and personalized conversations, foster loyalty, and online sales by providing excellent experiences (solution, service, product, beauty advice, etc).
• Answer consumers' comments and direct messages.
• Animate and moderate communities on social media channels.
• Redispatch comments and DM if needed (to social managers, brands/market, escalations, etc).
• Secure brand reputation and ensure respect for the right tone of voice.
• Follow up and link back to consumers to make sure the problem is solved.
• Social listening: identify trends, topics at risk/viral on social channels.
• Reporting and analytics: Monitor quality issues, report on conversations through Sprinklr (owned and earned conversations), contribute to social listening, and generate insights (identification of tribes, main topics, consumer feedback, etc).

• Social Media Expertise
• Either previous experience in managing communities on social media (TikTok, Instagram,..) or significant experience in producing content via their social media channels, involving significant numbers of followers (1K followers)
• Excellent written communication skills
• Empathy & high focus on customer satisfaction
• Customer orientation, problem-solving skills, and teamwork
• Native language skills in German
• English knowledge at least B2 (written, spoken, and read)
• Good IT skills - required competence and speed in the use of tools to report interactions
• Availability to work on shifts