1st Line Service Desk Analyst

To provide 1st Line phone based support to a network of internal colleagues, and ensure that all problems are either solved or escalated to the 2nd and 3rd Line Engineers. 

Knowledge of some or all of the following technologies would be advantageous: 
• Windows Operating Systems 
• Windows Server 
• Active Directory 
• Basic Exchange queries 
• LAN/WAN 
• Printer and scanner fixes 
• Application support 
 

This position will suit an individual with previous experience in a first line Service Desk position or an individual with a strong customer service background looking for an entry level IT role. 

A qualification in IT such as a BTEC Level 3, Comptia A+, or a Microsoft certification would be beneficial but is not essential.  
Excellent communication and organisational skills are essential prerequisites of this role.

The Service Desk supports colleagues in the business and as such providing outstanding customer service at all times is crucial.  
This represents a fantastic opportunity to join a forward-thinking company who provide excellent opportunities for progression for those who shine in the IT department. A full program of training is provided, with the opportunity to gain industry recognised qualifications.