Administrator/ Co-ordinator

Spire Murrayfield Hospital is looking to recruit an experienced individual to join their outpatient appointments team as an Outpatients Appointment Adviser, on a permanent basis.

• →Scheduling outpatient appointments by telephone, for patients and to confirm by telephone, email or letter and appointment reminders by text 
• →Proactively investigating and resolving enquiries
• →Liaising with a diverse range of stakeholders (e.g. patients, insurers, NHS, consultants, primary care practitioners)
• →Accurately recording all required information for appointments on IT systems, databases or spreadsheets
• →Maintaining confidentiality in line with GDPR and policies when processing stakeholder data (e.g. patient, consultant, staff etc.

• Excellent customer service skills and telephone skills
• Strong IT skills
• You must also have excellent interpersonal and verbal and written communication skills
• A team player with a can-do attitude
• Previous Healthcare experience would be advantageous