Bank Bookings Administrator

Spire Claremont Hospital is recruiting an enthusiastic and motivated Booking Administrator on an as-and-when basis, providing cover for sickness absence, annual leave, and periods of increased demand.

Spire Claremont Hospital has provided first-class independent healthcare at the heart of the South Yorkshire community since 1953. Our hospital is situated among beautifully landscaped grounds in Crosspool, Sheffield and it is situated 3 miles (about 20 minutes) to the south west of Sheffield city centre.

We offer a range of services and facilities including four operating theatres, a dedicated Endoscopy Suite; and a diagnostic and imaging department with an MRI and CT scanner. Specialities include Orthopaedics, General Surgery, Urology, Gynaecology, Spinal surgery, ENT and Ophthalmology.

To ensure the provision and maintenance of an efficient patient administration service within the hospital.  To provide information to patients, consultants and other relevant departments in a timely and courteous manner. 

• →Provide and maintain an efficient bookings system for all of our patients, dealing with phone queries, managing email communications, using and managing computerised systems (SAP & HMS). 
• →Plan theatre lists for Consultants. 
• →Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter.  Ensure an accurate record of the communication is held. 
• →Maintain departmental electronic and manual filing systems accurately. 
• →Liaise closely with consultants and pre assessment nurses/Admin to ensure smooth running pre assessment clinics and book all Pre-op Assessment and Healthcare Assistant Clinic appointments. 
• →Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information. 
• →Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with GDPR Regulations and Spire policies. 

• Experience of face to face customer/patient interaction
• Has excellent Administration skills using different databases and systems (training will be given)
• Exceptional phone manner
• Enthusiastic and energetic professional