11d ago

Bank Bookings Administrator

United Kingdom·Washingtonmid

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Quick Summary

Overview

Bank Bookings Administrator | Seaham Patient Support Centre | Bank (Zero-Hours Contract) | We are currently recruiting Bank Bookings Administrators to join our Patient Support Centre based in Seaham.

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OtherAdministrator

About the Role

~1 min read

As a Bank Bookings Administrator, you will act as the first point of contact for patients, visitors, and healthcare professionals contacting the hospital. You will be responsible for:

Taking calls from patients, confirming next steps, and answering queries with professionalism and empathy

Sending admission forms and ensuring all information is captured accurately

Supporting the clinical teams with admin tasks like recording patient notes and processing payments

Completing spreadsheets, managing records, and ensuring “back office” tasks are carried out to a high standard

This position plays a vital role in supporting organisational communication and delivering a high standard of customer service within a healthcare environment.

Excellent verbal communication skills
Ability to remain calm, professional, and focused under pressure
Strong organisational skills with the ability to prioritise and multitask effectively
High level of attention to detail
IT literate, with confidence in learning new systems
Commitment to confidentiality and information governance standards

Previous experience in call centre environment
Experience working within a hospital or healthcare setting
Familiarity with Microsoft Office applications, including Word, Outlook, and Excel

This is a zero-hours bank position.
The Patient Support Centre operates Monday to Friday, 8:00am – 6:00pm, with shifts scheduled within these hours on an as-needed basis.

What We Offer

~1 min read

As a bank colleague, you will have access to the following benefits:

✓Weekly pay

✓Competitive bank rates

✓Free on-site parking (saving an average of £50 per month)

✓Access to the Spire Healthcare Pension Scheme

✓Blue Light Card discounts

✓Additional SmartSpending discounts via Spire for You

✓Access to wellbeing and support services via Spire for You

✓Free DBS check

✓Full induction and mandatory training

✓Ongoing support from Spire’s dedicated Resourcing Team

✓Opportunities for further training and progression into permanent roles

Our people are our difference. It is their dedication, warmth, and commitment to excellence that distinguish Spire Healthcare. We are committed to supporting our colleagues’ wellbeing through work-life balance, continuous development, and meaningful reward.

For us, it is about more than treating patients — it is about caring for people.

We reserve the right to close this vacancy early should a sufficient number of applications be received. We therefore encourage early application.