Bank Capacity Administrator

• →Supporting the day-to-day organisation of theatre schedules, including reviewing theatre lists for accuracy and updating Outlook diaries.
• →Acting as a first point of contact for consultants, medical secretaries, patients and internal hospital teams, ensuring queries are handled professionally and effectively.
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  Working with the Capacity Manager and Capacity and Utilisation Manager to support theatre planning, capacity meetings and NHS pathway administration.
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  Supporting NHS contract requirements and helping to monitor NHS patient pathways, including RTT targets and 18-week breach management.
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  Monitoring and updating patient trackers, outcomes and appointment information to help ensure patients are treated within allocated timeframes.
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  Liaising with patients to arrange appointments, TCI dates and outpatient appointments, helping to prevent pathway delays or breaches.
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  Supporting theatre scheduling activity, including ad hoc theatre sessions, short-notice cancellations, anaesthetist scheduling and Theatre Kit Co-ordinator liaison regarding kit and prosthesis requirements.
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  Screening booking forms for proposed operations, identifying where additional equipment, loans, specialist or bespoke kit may be required and escalating appropriately.
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  Maintaining accurate patient administration records and ensuring all processes are completed in a timely, compliant and confidential manner.
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  Communicating with other hospitals, GP surgeries, medical secretaries, consultants and internal colleagues by telephone and email where required.

• We are looking for a flexible, organised and customer-focused administrator who is comfortable working in a busy hospital environment and able to support a varied workload across theatre scheduling and NHS co-ordination.

• Previous experience in an administrative support role, ideally within healthcare or a hospital environment.
• Experience of working with data, trackers, computer-based systems and Microsoft Office packages 
• Strong organisational skills with the ability to prioritise workload and work to deadlines.
• Excellent verbal and written communication skills, including a confident and professional telephone manner.
• A flexible approach to working hours and duties, with the ability to support different departments when required.
• A high level of accuracy, discretion and respect for confidential patient information.

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and over 50 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.