Bank Medical Secretary

Spire Southampton Hospital have an exciting opportunity for an experienced Medical Secretary to join our administrative team. This will suit a candidate who is looking for a flexible role for that work/life balance, available 4+ days per week.

As Medical Secretary your main tasks are to provide a full medical secretarial service to Consultants. The post requires excellent communication skills, computer literacy, ability to remain calm when dealing with clients.

Spire Southampton Hospital offers world-class care, attracting patients from across the South of England and internationally. We deliver some of the best cardiac surgery results in the country. Our Critical Care department and multidisciplinary team offer you peace of mind for our wide range of treatments.

• →To provide an efficient secretarial service to all Consultants.
• →To type all Consultants’ clinic notes and letters to General Practitioners and external agencies.
• →To answer patient queries, using tact and diplomacy when dealing with issues of a sensitive nature.
• →To liaise with Consultants and their secretaries in order to resolve patient queries/complaints in a timely manner. 
• →To communicate effectively with GP surgeries, other healthcare professionals i.e Occupational Health Nurses, physiotherapists etc.
• →To provide copy clinic letters when needed.
• →To open Consultants mail and distribute.
• →To liaise closely with Outpatient Department, Medical Records, NHS Team and other departments within the hospital.
• →To assist in the training of new and trainee Medical Secretaries.
• →To undergo all mandatory training required i.e. fire, health and safety etc.
• →To ensure consistent provision of service during holiday/sickness periods, by providing adequate cover of private typing.
• →To contribute to the development of departmental procedures.
• →To familiarise with company policies and procedures.       
• →To deliver exemplary customer service to all users of the service(consultants, patients and co-workers)
• →To assist with any other reasonable duties required as per the Senior Medical Secretary.

• Audio typing is essential however experience of working in a healthcare environment is desirable but not essential
• Good standard of education. 
• Excellent communication skills.
• Professional telephone manner. 
• A good knowledge of medical, anatomical and physiological terminology.
• Knowledge of IT systems. 
• RSA level II or equivalent is desirable but not essential
• Good level of availability 4+ days per week

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.