Bank Medical Secretary

Spire London East Hospital is looking to recruit an experienced Medical Secretary to join our team and support our valued Consultants in providing a high-quality service on the bank.

• To provide an efficient secretarial service to all Consultants.
• To type all Consultants’ clinic notes and letters to General Practitioners and external agencies, meeting deadlines (48 -72 hours).
• To answer patient queries, using tact and diplomacy when dealing with issues of a sensitive nature.
• To liaise with Consultants and their secretaries in order to resolve patient queries/complaints in a timely manner. 
• To be solely responsible for at least six Consultants, handling all clinic correspondence, telephone calls, and queries relating to the allocated Consultant, displaying a high level of accuracy, presentation and attention to detail.
• To communicate effectively with GP surgeries, other healthcare professionals i.e Occupational Health Nurses, physiotherapists etc.
• To provide copy clinic letters when needed.
• To open Consultants mail and distribute.
• To type discharge summaries/operation notes etc dictated by Consultants.
• To log all incoming clinic/theatre typing, insurance claim forms, DWP forms etc and distribute appropriately.
• To order Consultants’ paper, office stationery etc.
• To liaise closely with Outpatient Department, Medical Records, NHS Team and other departments within the hospital.
• To assist in the training of new and trainee Medical Secretaries.
• To undergo all mandatory training required i.e. fire, health and safety etc.
• To ensure consistent provision of service during holiday/sickness periods, by providing adequate cover of private typing.
• To contribute to the development of departmental procedures.
• To familiarise with company policies and procedures.       
• To deliver exemplary customer service to all users of the service(consultants, patients and co-workers)
• To assist with any other reasonable duties required as per the Senior Medical Secretary.

• Good standard of education. 
• Excellent communication skills.
• Professional telephone manner. 
• A good knowledge of medical, anatomical and physiological terminology.
• Knowledge of IT systems. 

For further information please email carly.dack@spirehealthcare.com

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.