Bank Private Patient Sales Advisor

• →Manage self-pay patient enquiries via telephone, email and online platforms
• →Handle enquiries from initial contact through to appointment booking
• →Convert warm leads into appointments and sales to meet KPI targets
• →Deliver a high standard of customer service in line with private healthcare expectations
• →Manage and prioritise your own workload effectively
• →Use multiple systems to support enquiry handling and booking processes
• →Promote Spire’s Values and Purpose, contributing to a culture of service excellence
• →Build positive relationships through clear and effective communication

• Strongly target-driven with a customer-focused approach
• Confident using a range of systems and technology
• Enjoy working in a fast-paced, collaborative team environment
• Strong communication and interpersonal skills
• Able to work effectively within a hub while supporting a national sales framework

• Excellent verbal communication skills
• Ability to remain calm, professional, and focused under pressure
• Strong organisational skills with the ability to prioritise and multitask effectively
• High level of attention to detail
• IT literate, with confidence in learning new systems
• Commitment to confidentiality and information governance standards

• Previous experience in call centre environment
• Experience working within a hospital or healthcare setting
• Familiarity with Microsoft Office applications, including Word, Outlook, and Excel

This is a zero-hours bank position.
The Patient Support Centre operates Monday to Friday, 8:00am – 6:00pm, with shifts scheduled within these hours on an as-needed basis.

Our people are our difference. It is their dedication, warmth, and commitment to excellence that distinguish Spire Healthcare. We are committed to supporting our colleagues’ wellbeing through work-life balance, continuous development, and meaningful reward.

For us, it is about more than treating patients — it is about caring for people.

We reserve the right to close this vacancy early should a sufficient number of applications be received. We therefore encourage early application.