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Hospitality Team Lead

United Kingdom·Birminghamlead

OtherTeam Lead

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Quick Summary

Key Responsibilities

To work in close liaison with the clinical staff,

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OtherTeam Lead

What We Offer

~2 min read

Spire Parkway Hospital are looking to recruit a Hospitality Team Lead to join their fantastic and dedicated team on a permanent basis.

Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding. The report states, “Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.”

Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham, Warwickshire and the West Midlands. This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, women’s health and cancer care. We have 51 bedrooms and five operating theatres.

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

✓35 days annual leave inclusive of bank holidays

✓Employer and employee contributory pension with flexible retirement options

✓‘Spire for you’ reward platform - discount and cashback for over 1000 retailers

✓Free Bupa wellness screening

✓Private medical insurance

✓Life assurance

Responsibilities

~1 min read

→To work in close liaison with the clinical staff, understanding the special needs of the hospital on a day to day basis
→Lead and support team of Host and Catering Assistants
→To be responsible for the day to day maintenance of the equipment provided, checking for faults and supply shortages and reporting them to the line manager
→Compliance with all Health and Safety at Work regulations including COSHH
→Work with guidance on moving and handling, as identified in corporate and local policy and discussed at Mandatory training sessions
→Quality assurance and patient confidentiality must be maintained at all times.
→Using your previous waitressing / waiting experience, you will ensuring meals and beverages are delivered to patients’ rooms
→Responding to any ad-hoc requests from patients to ensure their comfortable stay
→Assisting the catering and housekeeping teams with day-to-day duties

A customer service-focused approach
Leadership experience
Excellent communication and interpersonal skills
Previous experience in hospitality
Able to work as part of a team
Willing and able to complete mandatory training for COSSH, Manual Handling, Infection Control and Health & Safety in-house