Outpatients Administrator

 We have a number of Administrator and Customer Service vacancies available in our new hub for people looking to develop or begin their healthcare career. 

Please only apply if you can commit to this!

As a PSC Administrator, you will be responsible to ensure the provision and maintenance of an efficient patient customer service experience within the centre.  

• →Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
• →Manage the telephone lines in an effective and timely manner
• →Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations)
• →Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
• →Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
• →Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter

• Demonstrable literacy and numeracy skills
• Track record of successful delivery in a similar role, in an office and / or customer service environment
• Experience of handling high call volumes in a fast paced environment
• High level of PC literacy and experience of using multiple systems and programmes
• Excellent interpersonal and communication skills
• The ability to work effectively as part of a team
• Able to work under pressure and to tight deadlines, with good organisational skills

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications