Patient Contact Centre Advisor - Self-Pay Team

Spire Healthcare are recruiting Self-Pay Advisors to join our Patient Support Centre Sales team based in Seaham. 

These are permanent full time opportunities working 37.5 hours per week

The Self-Pay Advisor is responsible for managing self-pay patient enquiries and converting warm leads into confirmed appointments, delivering a high standard of service while working towards agreed performance targets.

The Patient Support Centres provide clinically aligned administrative services across inpatient admissions, outpatient activity and self‑pay pathways. The service supports the effective management of patient enquiries and booking processes on behalf of the hospitals it serves, ensuring accuracy and a high standard of patient experience.

• →Manage self-pay patient enquiries via telephone, email and online platforms
• →Handle enquiries from initial contact through to appointment booking
• →Convert warm leads into appointments and sales to meet KPI targets
• →Deliver a high standard of customer service in line with private healthcare expectations
• →Manage and prioritise your own workload effectively
• →Use multiple systems to support enquiry handling and booking processes
• →Promote Spire’s Values and Purpose, contributing to a culture of service excellence
• →Build positive relationships through clear and effective communication

• Strongly target-driven with a customer-focused approach
• Confident using a range of systems and technology
• Enjoy working in a fast-paced, collaborative team environment
• Strong communication and interpersonal skills
• Able to work effectively within a hub while supporting a national sales framework

37.5hrs per week, worked across, Monday to Friday between 8:00am and 7:00pm. 

Occasional Saturdays: 9:00am – 4:00pm (as required)

• Stage 1: Online Assessments (20 mins)
  Short personality and judgement test. Successful candidates progress to Stage 2.
• Stage 2: Video Interview (20 mins)
  4 scenario-based questions. Successful candidates are invited to a face-to-face interview.
• Stage 3: Face-to-Face Interview
  Visit a Patient Support Centre to learn more about the role and for us to get to know you