Physio Administrator

Spire South Bank Hospital is seeking a confident and customer-focused Administrator to join our Physiotherapy team on a part-time basis.

This is a highly patient-facing role, ideal for someone who takes pride in delivering an exceptional service experience. You’ll be the first point of contact for patients, playing a key role in creating a welcoming, professional, and efficient environment from the moment they arrive.

You’ll play a key role in delivering a smooth patient experience, including:

• →Welcoming patients and managing front desk enquiries
• →Manage patient administration and bookings for in-patients and day cases using SAP. 
• →Liaise with insurers, pre-authorisation teams, patients, and consultants to ensure smooth admissions.
• →Maintain accurate records, filing systems, and ensure compliance with medical coding and Data Protection requirements.
• →Respond promptly and professionally to enquiries from patients, staff, and the public.
• →Uphold confidentiality and undertake training to maintain skills and knowledge.

• Previous experience in administration, reception, or customer service
• Excellent communication and organisational skills
• Comfortable using [systems/software, e.g., SAP, EMIS]
• Ability to work independently and adapt to changing priorities  

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion.
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees’ well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.