Private Patient Co-ordinator

What You'll Be Doing

• Supporting patients with enquiries via telephone, email, and face-to-face interactions.
• Guiding self-pay and private medical insurance patients through their treatment options and pathways.
• Converting enquiries into appointments, diagnostics, and admissions through a consultative and patient-centred approach.
• Providing accurate quotations, booking appointments, and processing payments.
• Building strong relationships with consultants, medical secretaries, and hospital colleagues to ensure outstanding patient experiences.
• Supporting patients with financing options and helping them make informed decisions about their care.
• Using a range of digital systems and tools to manage enquiries effectively and efficiently.

What We're Looking For

We're keen to hear from individuals who are:

✔ Passionate about delivering exceptional customer service

✔ Confident communicators who can build rapport with a wide range of people

✔ Comfortable handling sensitive and sometimes complex conversations

✔ Organised and able to manage multiple priorities effectively

✔ Experienced in working within a customer-focused, sales, healthcare, hospitality, or service environment

✔ Positive team players who thrive in a collaborative and fast-paced setting

✔ Confident using multiple systems and digital platforms

Interview Dates: 17th and 18th September 

Why Join Spire Norwich Hospital?

At Spire, we're committed to providing outstanding personalised care for our patients and creating a supportive environment where our colleagues can thrive.

In return, you'll benefit from:

• A welcoming and supportive team environment
• The opportunity to make a genuine difference to patients' lives
• Working within one of the UK's leading independent healthcare providers
• A rewarding role where patient care and customer experience are at the heart of everything you do