Quality and Governance Administrator

Reporting to the Clinical Governance Lead, you will assist and support with the administration and seamless service provided by this department in relation to governance, quality and consultant compliance.

Your responsibilities will include:

• →Ensure the hospital database of local policies remain current and up to date, including supporting the hospital teams with document control
• →Support the Clinical Governance Lead in monitoring compliance with the DATIX incident database including sending reminders and monitoring the close out of DATIX incidents and actions
• →Support the hospital with PSQR activities/preparation
• →Provide administrative support for all key clinical governance forums
• →Attend the hospital's clinical governance meetings (Standards for Hospital Governance) and circulate the agenda, minutes and action trackers
• →Ensure that supporting clinical information is available before each patient is discussed
• →Monitoring patient pathways and helping the teams identify potential breaches of cancer waiting-time targets
• →Collect, reporting and accurately recording cancer information in line with local and national requirements
• →Acting as a professional point of contact for patient enquiries and consistently providing outstanding customer service
• →Supporting clinical governance functions and processes, including AMaT audit activity and incident management
• →Assist with the maintenance of the corporate policy tracker
• →Using hospital systems, including Ardeo, SAP, RIS, Carestream and CyberLab, to monitor, record and retrieve information relating to each patient’s pathway

We are looking for someone who can manage detailed and confidential information accurately while working effectively with a range of clinical and non-clinical colleagues.

• Previous administrative experience within healthcare, the NHS or the independent healthcare sector
• Knowledge of health record systems
• Experience of entering accurate and timely information into computer systems
• Experience of audit activity and data collection
• Strong computer skills, including confidence using databases and email
• Excellent organisational and time-management skills
• The ability to prioritise your workload and respond to changing demands
• Strong written and verbal communication skills
• The confidence to communicate professionally with colleagues across different clinical specialties and levels of seniority
• Good analytical and problem-solving skills
• Excellent attention to detail
• An understanding of confidentiality and the importance of handling sensitive patient information appropriately

We are proud of our heritage in private healthcare and of the values that guide everything we do:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference. Their dedication, warmth and commitment to excellence are what set Spire Healthcare apart.

If you are an organised and detail-focused administrator who would like to play an important role in supporting clinical governance and well-coordinated patient care, we would be delighted to hear from you.