Malawi Impact & MLE Manager

Splash is an international development organization founded in 2007 and headquartered in Seattle, Washington, USA. We improve water, sanitation and hygiene (WASH) conditions in urban schools, and have helped over 1,250,000 children in cities around the world. In 2019, we embarked on a five-year initiative, Project WISE (WASH in Schools for Everyone), to serve over 800,000 children in three major growth cities (Addis Ababa and Bahir Dar, Ethiopia, and Kolkata, India) with improved WASH infrastructure, WASH behavior change programs, and strengthened school-based menstrual health programs. It was a hugely ambitious project, and we are thrilled to share that it was largely successful. This is an exciting time for Splash as we embark on Phase II of Project WISE and expand our impact to new cities across 3-5 countries, working with and through local partners to render ourselves obsolete.

Splash supports local leaders, institutions, and partners to drive lasting change on the ground. We believe that local capacity to solve problems at scale exists, and our job is to strategically support and magnify the impact of local governments, nonprofit and for-profit actors for the good of children and families across the cities in which we work.

Our core values guide everything we do, including every hiring decision we make:

People: People first. People second. People third.

Quality: Beautiful products that function and last.

Honesty: No drama, no surprises, no BS.

Joy: Kids at heart, seeing potential everywhere.

Mistakes: Make them, don't repeat them.

Splash values the unique skills and experiences everyone brings to the organization, and we are committed to creating and maintaining an inclusive and accessible environment for everyone. We provide equal employment opportunities to all employees and qualified applicants for employment. To learn more, please visit www.splash.org.

The In-Country Impact & MLE Manager is integral to the effective execution of Splash's Monitoring, Learning, and Evaluation (MLE) strategies in Malawi. Reporting to the Africa Regional Impact & MLE Director, this position ensures timely and accurate data collection and entry, manages compliance with Splash's global and regional MLE standards, and supports implementing partners to adopt and use Splash's MLE protocols. The manager also works closely with the Africa Regional Data Quality, Insights & Reporting Manager to contextualize and interpret analytical insights, ensuring local realities and nuances are captured and communicated.

Success in this role will be defined by accurate, consistent, and timely data reporting; strong collaborative relationships with implementing partners; and data-driven learning, recommendations and insights that inform strategic decisions and program improvements at the country and city levels.

–  Serve as the in-country system owner for all WISE II program data in Salesforce, ensuring records are accurate, complete, and current at all times.

–  Build and maintain Salesforce reports and dashboards that track key program indicators, making performance data accessible and decision-ready for country, regional, and donor audiences.

–  Manage field data collection workflows in TaroWorks, ensuring data flows reliably from point of collection through to Salesforce and that submission gaps or quality failures are flagged and resolved promptly.

–  Develop Tableau or Power BI visualizations to communicate program performance and trends to internal and external stakeholders.

–  Conduct routine data quality audits within Salesforce, identifying and resolving discrepancies, duplicates, and incomplete records before they reach reporting.

–  Work closely with the Regional Data Quality, Insights & Reporting Manager to support system configuration changes, data workflow improvements, and tool rollouts as Splash modernizes its collection and reporting stack in Malawi.

–  Ensure reliable and timely data collection via TaroWorks and direct data entry into Salesforce, in alignment with Splash's global and regional standards.

–  Monitor data quality regularly, addressing gaps and discrepancies promptly.

–  Manage data collectors and ensure the accuracy of the data they collect.

–  Ensure all program information (design documents, monitoring and research data, progress reports, etc.) is updated and stored systematically on shared drives.

–  Engage regularly with implementing partners, providing technical support and training to ensure adherence to Splash's MLE processes and protocols.

–  Ensure partners submit timely and accurate data for dashboard and reporting requirements.

–  Conduct periodic reviews and learning sessions with partners to reinforce best practices.

–  Work closely with government counterparts to integrate EMIS and Splash school data, ensuring consistent communication and data alignment.

–  Use Salesforce reports and dashboards and Tableau or Power BI visualizations to communicate performance against key performance indicators (KPIs) to country, regional, and donor audiences.

–  Work closely with the Regional Data Quality, Insights & Reporting Manager to provide contextual analysis and interpretation of program data, contributing insights based on in-depth knowledge of local contexts.

–  Contribute to donor reports and other external program reports as requested.

–  Deliver training sessions and ongoing support to field staff and implementing partners on Splash's MLE protocols and data collection systems.

–  Support the adaptation of global and regional training materials to local contexts, ensuring relevance and effectiveness.

–  Collaborate closely with country program, operations, and finance teams to integrate MLE processes into broader program activities.

–  Participate actively in strategic discussions at the country level, advocating for data-informed decision-making and continuous program improvement.

–  Analyze, synthesize and document learning from pilots and previous projects to build a pool of lessons that informs decision-making.

–  Bachelor's degree in a relevant field, including but not limited to: Statistics, Data Science, Economics, Demography, Information Systems, Computer Science, International Development, Social Sciences, or Monitoring and Evaluation. A background in Public Health, Environmental Science, or WASH-related fields is an asset but is not required.

–  Postgraduate qualification in Monitoring and Evaluation, Data Management, or Project Management is an added advantage.

–  Minimum of 5 years of experience in monitoring and evaluation, data management, or program data systems roles, with a preference for experience in an international development or NGO setting.

–  Proficient Salesforce user: able to navigate records, build and run reports and dashboards, manage and understand object relationships, and maintain data entry discipline. Salesforce Lightning experience is required.

–  Hands-on experience with TaroWorks or a comparable mobile data collection tool for field data management, such as Kobo, SurveyCTO or CommCare.

–  Working knowledge of Tableau or Power BI for dashboard development and program reporting.

–  Demonstrated understanding of quantitative and qualitative data collection methodologies and data quality assurance techniques.

–  Salesforce Certified Administrator or Trailhead Ranger status.

–  Experience using Salesforce in an NGO or international development context.

–  Experience integrating field data collection tools with a central data management system.

–  Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.

–  Effective communication and interpersonal skills, with the ability to clearly articulate complex data insights to diverse audiences.

–  Proven ability to work collaboratively across teams and with external partners.

–  You demonstrate excellent organizational skills, self-motivation, flexibility, and the ability to thrive in a fast-paced, energetic, entrepreneurial environment.

–  You are passionate about data accuracy, are results-oriented, and place a high value on the quality of your work.

–  You have keen intellectual curiosity and the ability to create meaning out of data.

–  You have strong communication skills and the ability to connect with people at all levels of an organization.

–  You exhibit cultural sensitivity and the ability to work effectively with remote team members using email, Microsoft Teams, SharePoint and other such methods.

–  You are motivated by Splash's mission and goals.