Manager

This position provides administrative support to office. Responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency.

• →Coordinate office activities to ensure maximum efficiency
• →Review files from insuring and shipping that have questions or missing documentation; correct as necessary to ensure salability
• →Support sales staff of branch; regularly meet with sales managers and account executives to review relationships and quality expectations
• →Implement procedural changes to improve operational efficiency
• →Assist with team’s workload as needed in all departments
• →Handle customer inquiries and complaints
• →Receipt and distribution of all inter-office mail and correspondence, standard mail and deliveries
• →Other duties and/or mortgage related tasks as assigned by management

• Understand all aspects of the operational file flow
• Working knowledge of product guidelines to assist in working out file solutions/problems
• Able to write correspondence and to effectively present information to employees and management
• Able to read and interpret various loan documents such as promissory notes, regulatory and legal directives and other loan documents
• Able to define problems, collect data, establish facts and provide information to resolve the situation
• Able to work well under pressure, meet multiple and sometimes competing deadlines
• Able to interpret an extensive variety of technical instructions
• Able to apply basic math; calculate figures and amounts such as discounts, interest, commissions and percentages
• Basic computer skills required: word processing, email, and mortgage software

• Facilitate an excellent working relationship with internal and external customers by developing and maintaining respect, communicating effectively and providing excellent customer service
• Maintain a high level of integrity, confidentiality and trust
• Exercise personal initiative in organizing and completing tasks according to established product guidelines and team needs
• Effectively problem solve by using judgment based upon knowledge of existing management policies and departmental practices and procedures
• Meet established productivity and task management standards
• Ensure confidentiality of client records
• Demonstrate a commitment to the Company Culture
• Respond to phone calls and emails within a timely manner

• High school diploma or equivalent required; advanced degree preferred

Working conditions & Physical requirements
 

• Able to navigate a standard office environment
• Able to attend meetings off-site, on occasion
• Some business travel may be required
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions