Retail Customer Service Representative

Job Description

About Us: Springfield Leather Co. (SLC ®) is an industry leader in customer service, education, and supplies for leathercraft. We're not your typical retail environment, and we love it that way! Our lively and fun culture thrives on delivering personalized experiences for our customers while building meaningful connections with the SLC ® brand. If you enjoy helping people, embrace challenges, and are passionate about providing exceptional service, we want you on our team!

Job Summary: As a Retail Associate, you will be responsible for providing personalized interactions with SLC ® customers on our retail floor, delivering excellent service, and assisting with store inventory and merchandising of products. In our unique retail environment, you'll be challenged to make decisions that don't always have black and white answers. Prior retail experience is a plus, but we will provide training to bring you up to speed. This full-time, non-exempt position offers a variety of benefits, making it an excellent opportunity for those looking to grow their careers in the retail industry.

Position Details:

• Position Type: Full-Time, Hourly, Non-Exempt
• Schedule: Monday through Saturday, with mandatory Saturdays and 2 days off per week
• Average Hours: 40-45 hours per week
• Starting Wage: $16.00 per hour
• Benefits: Health, Dental, Vision, Paid Appointment Time, Simple IRA, HSA, Paid time off, Wholesale pricing

Key Responsibilities:

1. Provide personalized interactions with SLC ® customers on the retail floor.
2. Deliver exceptional customer service, creating a meaningful connection between each customer and the SLC ® brand.
3. Assist with maintaining store inventory and merchandising of products.
4. Embrace challenges and make decisions in situations that don't always have black and white answers.
5. Contribute to our light-hearted and fun work culture, making every day enjoyable for both customers and colleagues.

Qualifications:

1. Passion for helping people and delivering outstanding customer service.
2. Prior retail experience is a plus, but not required.
3. Ability to work a flexible schedule, including mandatory Saturdays.
4. Strong interpersonal and communication skills, with the ability to engage with diverse customers.
5. Eagerness to learn and adapt in a unique retail environment.

How to Apply: If you're ready to join our dynamic, light-hearted team and excel in a customer-focused role, please submit your resume and a brief cover letter outlining your interest in the Retail Associate position. We look forward to hearing from you!

Springfield Leather Co. (SLC) is a proud Equal Opportunity Employer (EOE) and is committed to equal opportunity for all employees and applicants. We will not tolerate discrimination, inappropriate behavior, or harassment of any kind in the workplace.