Mailroom Associate

SPS Global is seeking a dependable and detail-oriented Mailroom Associate to support mail, shipping, and business service center operations. This role is responsible for ensuring the accurate and timely handling of inbound and outbound mail, packages, and office support services while delivering a high level of professionalism and customer service.

The ideal candidate thrives in a fast-paced operational environment, demonstrates strong organizational skills, and takes pride in supporting workplace efficiency and client satisfaction.

The Mailroom Associate provides exceptional mail and shipping/receiving services by supporting daily operational functions including inbound and outbound mail processing, package distribution, shipping coordination, and business service center support.

This role also assists with reception, concierge, and hospitality coverage when needed, helping maintain a seamless workplace experience for employees and visitors.

Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership

• Receive inbound mail and packages and input items into chain-of-custody systems
• Sort and distribute incoming mail and packages to company personnel
• Manage outgoing mail and package transactions
• Perform shipping and receiving duties for office materials and supplies
• Notify employees upon receipt of inbound deliveries
• Serve as the point of contact for mail and package inquiries
• Maintain records of receipt dates, mailing activity, and operational documentation

• Operate mailroom equipment including postage meters, photocopiers, folding/inserting machines, and multifunction devices
• Submit work orders and service requests as needed
• Maintain the Business Service Center in a clean and organized condition
• Monitor inventory levels and replenish office and operational supplies accordingly

• Deliver 5-star customer service across all forms of communication
• Build professional relationships with customers and internal teams
• Maintain professionalism and composure during sensitive or high-priority situations
• Train backup personnel and provide guidance on policies and procedures
• Provide reception, concierge, or hospitality coverage as operational needs require
• Proactively seek additional tasks during downtime

• High School Diploma or equivalent
• Ability to work assigned hours determined by manager
• Strong verbal and written communication skills
• Excellent organizational and time-management skills
• Ability to multitask and prioritize responsibilities effectively
• Basic computer proficiency and ability to learn operational systems
• Professional appearance and customer-focused mindset

• 2+ years of experience in mailroom, shipping/receiving, office services, or logistics operations
• Working knowledge of multifunction devices (MFDs) and mailroom equipment
• Experience with shipping procedures, tracking systems, and package handling

• Strong customer service orientation
• Attention to detail and operational accuracy
• Organizational and multitasking skills
• Independent work capability and accountability
• Problem-solving and analytical thinking
• Strong communication and interpersonal skills
• Ability to handle confidential or sensitive information professionally

• Ability to lift or move packages weighing 40 lbs. or greater frequently
• Ability to move materials using wheeled carts with 60 lb capacity
• Ability to walk, bend, kneel, stand, and sit for extended periods
• Manual dexterity for operating office machinery and mailroom equipment
• Ability to communicate and interpret information effectively using oral, written, hearing, and visual comprehension

Travel:
None or negligible