Courier Route Driver Floater

SPS Global is seeking a dependable and service-oriented Route Driver/Courier Floater to support on-site client operations in Santa Clara, California. This role is responsible for safe, accurate, and timely delivery of mail and parcels across campus locations while maintaining strict chain-of-custody standards and operational excellence.

The ideal candidate is reliable, detail-focused, and capable of working independently while representing SPS with professionalism. In addition to courier responsibilities, this role provides flexible support to front- and back-office functions to ensure seamless service delivery.

The Route Driver/Courier Floater provides exceptional courier services by receiving dispatch instructions, retrieving mail and parcels from designated offices, and delivering items safely and efficiently.

This role also serves as a cross-trained team member who may provide backup coverage for office services operations as needed to maintain continuity of service.

Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership

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  Operate company vehicles safely and in compliance with state and company standards

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  Follow company protocol in the event of an accident and/or injury

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  Maintain vehicle condition through routine servicing (oil changes, tire rotation, fluid checks, refueling)

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  Ensure vehicle cleanliness and readiness for daily operation

• Travel a predefined courier route via company vehicle to deliver mail and parcels

• Perform scheduled pick-ups and deliveries by accurately following maps and written instructions

• Maintain detailed logs and time stamps for all items received and delivered

• Support chain-of-custody requirements in accordance with operating procedures

• Respond to client requests accurately and ensure timely order fulfillment

• Complete all required paperwork in a timely, accurate, and legible manner

• Deliver 5-star customer service in all forms of communication

• Follow Operational Service Excellence performance standards

• Build professional relationships with customers and internal teams

• Maintain professionalism and composure when handling sensitive inquiries

• Determine when additional support is required for complex requests

• Proactively seek additional work during downtime

• Provide front- or back-office coverage as needed

• Assist with shipping and receiving procedures

• Validate packing slips for accuracy of incoming and outgoing materials

• Train backup personnel and provide guidance on policies and procedures

• High School Diploma or equivalent

• Current state-issued driver’s license with a clean driving record

• Ability to safely operate a company motor vehicle

• Strong organizational and time management skills

• Excellent verbal and written communication skills

• Ability to multitask and work independently

• Basic computer proficiency and ability to learn required systems

• Professional appearance and adherence to company policies

• 2+ years of related work experience

• Working knowledge of MFD equipment

• Experience with shipping and receiving procedures

• Familiarity with validating packing slips and handling materials accurately

• Strong customer service orientation

• Attention to detail and accuracy

• Independent and accountable work style

• Problem-solving and analytical ability

• Dependability and professionalism

• Ability to move packages using a wheeled cart (up to 60 lbs. capacity)

• Ability to walk, bend, kneel, stand, and sit for extended periods

• Manual dexterity for operating office machinery

• Physical and mental capability to operate a company vehicle safely

Travel:
Local travel required