Freight/Courier Driver

The Route Driver / Courier provides exceptional courier and delivery services by receiving dispatch requests, retrieving mail and parcels from designated offices, and delivering them safely and efficiently throughout the campus.

This role also supports front and back office operations as needed, helping maintain seamless workplace services and operational continuity.

Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership

• Travel predefined delivery routes via company vehicle to distribute mail and parcels throughout the campus
• Perform pickups and deliveries accurately using maps and written instructions
• Maintain detailed logs and timestamps for items received and delivered
• Ensure compliance with chain-of-custody procedures and operational standards
• Respond promptly to client delivery requests and ensure timely order fulfillment
• Complete paperwork accurately, legibly, and within required timelines

• Operate company vehicles safely in accordance with state laws and company policies
• Maintain vehicle readiness through routine maintenance checks including oil, tires, fuel, and fluid levels
• Follow company procedures in the event of accidents or injuries
• Ensure professional presentation and compliance with company appearance standards

• Deliver 5-star customer service across all forms of communication
• Build professional relationships with customers and internal teams
• Maintain professionalism and composure during sensitive situations
• Proactively seek additional work and operational support opportunities during downtime
• Train backup personnel and provide guidance on procedures and best practices

• Provide front or back office coverage as operational needs require
• Assist with shipping and receiving functions when needed
• Support handling and validation of packing slips and shipment materials

• High School Diploma or equivalent
• Current state-issued driver’s license with clean driving record
• Ability to work assigned hours as determined by manager
• Strong written and verbal communication skills
• Excellent organizational and time-management skills
• Ability to multitask and prioritize effectively
• Basic computer proficiency and ability to learn operational systems
• Professional appearance and customer-focused attitude

• 2+ years of courier, logistics, delivery, or related operational experience
• Experience with shipping and receiving procedures
• Working knowledge of multifunction devices (MFDs) and office equipment

• Strong customer service orientation
• Attention to detail and operational accuracy
• Strong communication and interpersonal skills
• Organizational and multitasking abilities
• Independent work capability and accountability
• Problem-solving and analytical thinking
• Adaptability and professionalism under pressure

• Ability to lift or move packages weighing 40 lbs. or greater frequently
• Ability to move materials using wheeled carts with 60 lb capacity
• Ability to walk, bend, kneel, stand, and sit for extended periods
• Manual dexterity for operating office machinery and delivery equipment
• Physical and mental capability to safely operate company vehicles

Travel:
Local travel required